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Content and Collaboration Services

Hyland Content Innovation Cloud Consulting

Turn the content already in OnBase, Alfresco and Nuxeo into answers and automation, with Hyland's Content Innovation Cloud services implemented and governed by TechTiera.

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Also known as Hyland CIC, Content Innovation Cloud, Hyland Knowledge Discovery

Hyland Content Innovation Cloud servicesTechTiera COE
  • AI readiness assessment
  • Knowledge Discovery deployment
  • Knowledge Enrichment
  • Hyland Automate
  • Hyland IDP
  • Governance and adoption
30+content management experts
27+ECM platforms DocOrbit migrates
100 TB+proven migration scale
50certified Microsoft 365 consultants

What is Hyland Content Innovation Cloud?

Hyland Content Innovation Cloud (CIC) is Hyland's cloud-native platform for content, process and application intelligence. It adds AI services on top of Hyland repositories such as OnBase, Alfresco and Nuxeo, including Knowledge Discovery for natural-language questions and AI agents grounded in your documents, Knowledge Enrichment to turn unstructured content into AI-ready data, Hyland Automate for agentic process automation and Hyland IDP for document capture and extraction. TechTiera plans, implements and governs these services.

Reviewed 2026-10-26 by TechTiera's Content and Collaboration Center of Excellence
At a glance

Hyland Content Innovation Cloud at a glance

Vendor
Hyland
Key services
Knowledge Discovery, Knowledge Enrichment, Hyland Automate, Hyland Intelligent Document Processing (IDP), Content Federation
Works with
Hyland OnBase, Alfresco, Nuxeo and Perceptive Content repositories
AI approach
Retrieval-augmented answers with links to source documents, configurable guardrails and permission-aware access
Delivery
Cloud services operated by Hyland
TechTiera services
Readiness assessment, use-case design, content enrichment, agent build, automation, governance and adoption
Services

What does TechTiera deliver for Content Innovation Cloud?

Strategy, implementation, integration, upgrades, migration and managed services from one team.

AI readiness assessment

Review repositories, metadata quality, permissions and retention so AI answers are accurate and only show what each user may see.

Knowledge Discovery deployment

Natural-language search and AI agents over OnBase, Alfresco and Nuxeo content, with source citations users can check.

Knowledge Enrichment

Classify, extract and enrich unstructured content so agents and automations can reason over it.

Hyland Automate

Agentic and low-code process automation, from prompt-built workflows to integrations with business systems.

Hyland IDP

Capture, separation, classification and extraction on the Content Innovation Cloud.

Governance and adoption

Guardrails, access reviews, accuracy measurement, training and change management.

Expertise

How TechTiera approaches Content Innovation Cloud work

Getting value from AI over enterprise content

AI answers are only as good as the content underneath. TechTiera starts every Content Innovation Cloud project with the unglamorous work that decides success:

  1. Pick two or three measurable use cases, such as policy questions, claims file summaries or contract clause search.
  2. Clean the source: remove duplicates and obsolete versions, fix permissions and fill critical metadata.
  3. Enrich and connect the repositories in scope.
  4. Measure accuracy against a test set of real questions before users see it.
  5. Roll out with guardrails, feedback loops and an owner for each agent.

Typical Content Innovation Cloud use cases

  • Policy and procedure Q&A
  • Claims and case file summaries
  • Contract clause search
  • Customer service knowledge
  • Regulatory document research
Delivery approach

How is a Content Innovation Cloud project delivered?

  1. DiscoverInventory content, users, integrations and pain points.
  2. DesignArchitecture, information model, security and acceptance criteria.
  3. BuildConfiguration and development in short, demoable iterations.
  4. MigrateTrial runs, validated waves and reconciliation reports.
  5. LaunchCut-over, training, adoption and hypercare.
  6. Run and improveManaged services and a continuous-improvement backlog.
Why TechTiera

Why choose TechTiera for Content Innovation Cloud?

Decades of ECM depth

A 30+ person content management practice that has run Documentum, OpenText, FileNet and Hyland estates for some of the world's most regulated companies.

A migration product, not just a method

DocOrbit moves content between 27+ ECM platforms with air-gapped staging, SHA-256 validation and audit-ready reports, proven at 100 TB+ scale.

One partner across platforms

ECM, capture, collaboration, web content and CCM under one roof, so recommendations follow your needs, not one vendor's catalog.

Microsoft 365 built in

A 50-consultant Microsoft 365 practice for SharePoint, Teams, Purview and Copilot readiness when content moves to Microsoft.

See client work across content platforms

Engagement models

Which engagement models are available?

Onsite, offshore or remote delivery for clients in North America, Europe, the Middle East and Asia Pacific.

Fixed-price projects

Defined scope, deliverables and milestones for implementations, upgrades and migrations.

Time and materials

Flexible capacity for evolving requirements, proofs of concept and enhancements.

Dedicated team

A named team working as an extension of your IT group.

Managed services

SLA-backed run support, administration and enhancements on monthly or annual terms.

Staff augmentation

Certified specialists placed into your team, short or long term.

FAQs

Hyland Content Innovation Cloud FAQs

What is the Hyland Content Innovation Cloud?

The Hyland Content Innovation Cloud is Hyland's cloud-native platform that adds AI-powered content intelligence and agentic automation, including Knowledge Discovery, Knowledge Enrichment, Automate and IDP, on top of Hyland content repositories.

Does Content Innovation Cloud work with our existing OnBase or Alfresco?

Yes. Hyland positions the Content Innovation Cloud services to connect to existing Hyland repositories such as OnBase, Alfresco and Nuxeo, so content does not have to move first.

What is Hyland Knowledge Discovery?

Knowledge Discovery lets users ask questions in natural language and get AI-generated answers grounded in enterprise content, with links back to the source documents.

How does TechTiera keep AI answers secure?

By reviewing and fixing repository permissions before rollout, using permission-aware retrieval, configuring guardrails and testing answers against real questions.

Related

Related services

Hyland

Hyland OnBase

Content, workflow and case management: upgrades, WorkView apps and integrations.

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Hyland Alfresco

Open, API-first content services: upgrades, Kubernetes, Digital Workspace and migrations.

Alfresco servicesHyland

Hyland RPA

Robots for the repetitive work around OnBase, Alfresco and core systems.

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