Atlassian Consulting Services
Configure, consolidate, govern and migrate Jira, Jira Service Management and Confluence, including Data Center to Cloud moves, with an Atlassian team that also knows your ECM and Microsoft 365 estate.
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Also known as Jira, Jira Software, Jira Service Management
- Jira configuration
- Jira Service Management
- Confluence knowledge management
- Data Center to Cloud migration
- Instance consolidation
- Managed administration
- Jira
- Jira Software
- Jira Service Management
- Confluence
- Atlassian Cloud
- Atlassian Data Center
- Rovo
- SlackCollaboration systems
- BoxEnterprise content management
- Salesforce CMSWeb content management
- DocOrbit migrationTechTiera product
What is Atlassian Jira and Confluence?
Jira and Confluence are Atlassian's work management and knowledge collaboration products. Jira plans and tracks work for software, business and IT teams, Jira Service Management runs IT and business service desks, and Confluence is a wiki and knowledge base. Atlassian's strategic platform is Atlassian Cloud, with Rovo AI across products; Server products reached end of support in February 2024 and Data Center customers are being moved toward Cloud. TechTiera configures, governs and migrates Atlassian products.
Reviewed 2026-10-26 by TechTiera's Content and Collaboration Center of ExcellenceAtlassian Jira and Confluence at a glance
- Vendor
- Atlassian
- Products
- Jira, Jira Service Management, Confluence, plus Rovo AI and the Atlassian Marketplace
- Deployment
- Atlassian Cloud (strategic) or Data Center; Server reached end of support in February 2024
- Migration tools
- Jira Cloud Migration Assistant, Confluence Cloud Migration Assistant, plus app migration paths
- Integrations
- Microsoft Teams, Slack, ServiceNow, GitHub and GitLab, SharePoint, Salesforce
- TechTiera services
- Assessment, configuration, consolidation, Cloud migration, automation, governance, managed administration
What does TechTiera deliver for Jira and Confluence?
Strategy, implementation, integration, upgrades, migration and managed services from one team.
Jira configuration
Projects, workflows, issue types, schemes and dashboards designed for how teams really work.
Jira Service Management
Service desks, request types, SLAs, knowledge base and asset management.
Confluence knowledge management
Space architecture, templates, permissions and archiving rules that keep content findable.
Data Center to Cloud migration
App audit, data clean-up, migration assistant runs, user and permission mapping and cut-over.
Instance consolidation
Merge multiple Jira and Confluence instances after reorganizations or acquisitions.
Managed administration
Administration, automation rules, app management and user support under SLA.
How TechTiera approaches Jira and Confluence work
What makes Atlassian Cloud migrations slip
- Marketplace apps without Cloud equivalents, or with different data models.
- Custom fields and workflows multiplied over years; cleaning them first shortens every later step.
- User identity mismatches between directories and Atlassian accounts.
- Large attachments and long histories that need staged migration windows.
TechTiera's assessment sizes each of these on your instance before a date is set.
Confluence or SharePoint?
Many organizations run both. Confluence works best for team knowledge, technical documentation and project spaces; SharePoint is stronger for controlled documents, records and Microsoft 365 integration. TechTiera helps define what lives where, and connects them so users are not forced to choose.
Typical Jira and Confluence use cases
- Agile software delivery
- IT service management
- Business project tracking
- Team wikis and runbooks
- Product and technical documentation
How is a Jira and Confluence project delivered?
- DiscoverInventory content, users, integrations and pain points.
- DesignArchitecture, information model, security and acceptance criteria.
- BuildConfiguration and development in short, demoable iterations.
- MigrateTrial runs, validated waves and reconciliation reports.
- LaunchCut-over, training, adoption and hypercare.
- Run and improveManaged services and a continuous-improvement backlog.
Why choose TechTiera for Jira and Confluence?
A 30+ person content management practice that has run Documentum, OpenText, FileNet and Hyland estates for some of the world's most regulated companies.
DocOrbit moves content between 27+ ECM platforms with air-gapped staging, SHA-256 validation and audit-ready reports, proven at 100 TB+ scale.
ECM, capture, collaboration, web content and CCM under one roof, so recommendations follow your needs, not one vendor's catalog.
A 50-consultant Microsoft 365 practice for SharePoint, Teams, Purview and Copilot readiness when content moves to Microsoft.
Which engagement models are available?
Onsite, offshore or remote delivery for clients in North America, Europe, the Middle East and Asia Pacific.
Defined scope, deliverables and milestones for implementations, upgrades and migrations.
Flexible capacity for evolving requirements, proofs of concept and enhancements.
A named team working as an extension of your IT group.
SLA-backed run support, administration and enhancements on monthly or annual terms.
Certified specialists placed into your team, short or long term.
Atlassian Jira and Confluence FAQs
Is Atlassian Server still supported?
No. Atlassian ended support for its Server products in February 2024. Customers now run Data Center or Atlassian Cloud, and Atlassian's strategic direction is Cloud.
How long does a Jira Data Center to Cloud migration take?
It depends on data volume, apps and customization. TechTiera sizes it after an assessment; small instances can move in weeks, while large, app-heavy instances are migrated in phases.
Can TechTiera consolidate several Jira instances?
Yes. TechTiera merges Jira and Confluence instances, harmonizing workflows, fields and permissions.
Should we use Confluence or SharePoint?
Confluence suits team knowledge and technical documentation; SharePoint suits controlled documents and Microsoft 365 collaboration. Many organizations use both with clear rules.
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