SAP CRM 7.0 replacement
Assessment of processes, custom code and interfaces, a scored comparison of SAP CX, Salesforce and Dynamics 365, then a phased implementation and migration ahead of the 2027 deadline.
How we deliver it
Customer Relationship Management
Customer Relationship Management (CRM) Services
Choose, implement, integrate and run Salesforce, Microsoft Dynamics 365, SAP Sales and Service Cloud, or Creatio, with a vendor-neutral team that stays after go-live.
Explore customer platforms capabilities & delivery details
CRM platforms and servicesTechTiera CRM practice
- SalesforceSalesforce, Inc.
- Dynamics 365Microsoft
- SAP CRM and SAP CXSAP
- CreatioCreatio
- Strategy and advisoryCRM service
- ImplementationCRM service
- Custom developmentCRM service
- IntegrationCRM service
- Data migrationCRM service
- Analytics and reportingCRM service
- Health check and optimizationCRM service
- Support and managed servicesCRM service
- Campaign and lead managementCRM solution
- Loyalty managementCRM solution
4CRM platforms delivered
10+years of Salesforce delivery
50+Salesforce customers served
6global service desk regions
What are CRM services?
Customer relationship management (CRM) services help organizations choose, implement and run the systems that manage sales, marketing and customer service. TechTiera delivers CRM services on Salesforce, Microsoft Dynamics 365, SAP CRM and SAP Customer Experience, and Creatio: strategy and vendor-neutral selection, implementation, custom development, integration with ERP and other systems, data migration, analytics, health checks and managed services, plus campaign, lead and loyalty management solutions and readiness for AI agents such as Agentforce and Copilot. Delivery is onsite, offshore or remote, with global service desks.
Reviewed 2026-10-27 by TechTiera's CRM practiceWhich CRM platforms and services does TechTiera offer?
Choose a platform, a service or a solution for scope, approach and FAQs.
CRM platforms
Consulting, implementation and support for the four CRM platforms TechTiera delivers.
Salesforce, Inc.
Salesforce
Sales, Service and Marketing Cloud, Agentforce, Data 360, integrations and managed services.
Salesforce servicesMicrosoftMicrosoft Dynamics 365 CRM
Sales, Customer Service, Field Service and Customer Insights with Copilot and Power Platform.
Dynamics 365 servicesSAPSAP CRM and SAP Customer Experience
SAP CRM 7.0 support and migration to SAP Sales and Service Cloud before 2027.
SAP CRM and SAP CX servicesCreatioCreatio CRM
No-code CRM and workflow automation with built-in AI agents.
Creatio servicesCRM services
The full CRM lifecycle, from strategy and selection to managed services.
CRM service
CRM Strategy and Advisory
Assessment, vendor-neutral selection, roadmap, business case and licence review.
Strategy and advisory servicesCRM serviceCRM Implementation Services
Discovery to hypercare: design, build, migrate, test, train and launch.
Implementation servicesCRM serviceCRM Custom Application Development
Custom apps, components, automation and portals built to platform standards.
Custom development servicesCRM serviceCRM Integration Services
ERP, marketing, telephony, commerce and data platforms connected to CRM.
Integration servicesCRM serviceCRM Data Migration Services
CRM-to-CRM moves with clean-up, de-duplication and reconciliation.
Data migration servicesCRM serviceCRM Analytics and Custom Reporting
Pipeline, forecast, service and customer-value dashboards in Tableau, Power BI and CRM Analytics.
Analytics and reporting servicesCRM serviceCRM Health Check and Performance Optimization
Scored review of security, data, automation, performance, adoption and licences.
Health check and optimization servicesCRM serviceCRM Support and Managed Services
Administration, L1 to L3 support, release testing and enhancements under SLA.
Support and managed services servicesSales and marketing solutions
Ready-to-adapt solutions for lead generation, campaigns and customer loyalty.
What does TechTiera deliver across the CRM lifecycle?
From the first platform decision to year five of managed services. Retaining a customer costs less than winning a new one, so the CRM has to keep earning its place.
- Strategy and advisoryCRM assessment, vendor-neutral selection, roadmap, business case and licence review.
- ImplementationDiscovery, design, configuration, testing, training and hypercare.
- Custom developmentApps, components, automation and portals built to platform standards.
- IntegrationERP, marketing, telephony, commerce, document and data platforms connected.
- Data migrationCRM-to-CRM moves with clean-up, de-duplication and reconciliation.
- Analytics and reportingPipeline, forecast, service and customer-value dashboards.
- Health checksScored reviews of security, data, automation, performance and adoption.
- Managed servicesAdministration, L1 to L3 support, release testing and enhancements under SLA.
Still on SAP CRM 7.0? Mainstream maintenance ends December 31, 2027
SAP offers optional extended maintenance to the end of 2030 at extra cost, but there is no in-place upgrade from SAP CRM 7.0 to SAP Sales Cloud or SAP Service Cloud. Replacing it is a new implementation with data migration and S/4HANA integration, so planning should start now.
How do we get AI agents working in our CRM?
Every major CRM now ships AI agents: Salesforce Agentforce with Data 360, Copilot and agents in Dynamics 365, SAP Joule in SAP CX, and Creatio.ai. They act on the data and permissions you already have, so weak data means wrong answers and risky actions. TechTiera's AI readiness work covers:
- Data quality: duplicates merged, key fields completed and stale records archived.
- Permissions: agents see and do only what the user or customer is allowed to.
- Narrow first use cases: lead qualification, case triage or order status, each with a baseline to beat.
- Guardrails and hand-off: clear rules for when a person takes over.
- Testing and measurement: agents tested on real conversations before launch and measured after.
Which CRM migrations does TechTiera handle?
Data, processes and integrations moved with clean-up, de-duplication and reconciliation. Popular paths:
- SAP CRM 7.0 to SAP Sales and Service Cloud
- SAP CRM 7.0 to Salesforce or Dynamics 365
- Dynamics CRM on-premises to Dynamics 365 online
- Oracle Siebel to Salesforce or Dynamics 365
- HubSpot or Zoho to an enterprise CRM
- Spreadsheets and legacy CRM to Creatio
- Process Builder and Workflow Rules to Salesforce Flow
- Dynamics 365 Marketing to Customer Insights – Journeys
- Salesforce org merge after an acquisition
- Veeva CRM to Vault CRM
Which CRM is right for us?
Because TechTiera delivers all four platforms, recommendations follow your requirements. A starting point:
| If you need | Start with | Why |
|---|---|---|
| Broadest ecosystem, complex sales and service at scale, AppExchange apps | Salesforce | Deepest CRM ecosystem with Agentforce and Data 360 |
| Microsoft 365, Teams, Azure and Power Platform are standard | Microsoft Dynamics 365 CRM | Native Outlook, Teams, Power BI and Copilot integration |
| SAP S/4HANA or ECC is the backbone for orders, pricing and service | SAP CRM and SAP Customer Experience | Native SAP pricing, orders and service integration |
| Fast, no-code CRM and workflow, especially in financial services | Creatio CRM | No-code platform with built-in AI agents |
| Still on SAP CRM 7.0 | SAP CRM and SAP Customer Experience | Plan the replacement before December 2027 |
| Not sure which platform fits | CRM Strategy and Advisory | Vendor-neutral, scenario-based selection |
How does TechTiera compare with a typical CRM partner?
| Capability | TechTiera | Typical partner |
|---|---|---|
| Platforms | Salesforce, Dynamics 365, SAP CRM and SAP CX, Creatio | Usually one vendor |
| Advice | Vendor-neutral selection with scored scenarios and five-year cost | Recommends the platform it resells |
| SAP CRM 7.0 | Support now plus a costed path off it before 2027 | Rarely covered |
| AI agents | Data, permissions and guardrails fixed before agents go live | AI switched on as a feature |
| Surrounding systems | In-house SAP, Microsoft 365, integration, analytics and ECM practices | CRM only |
| After go-live | SLA-based managed services, 24x7 where needed, global service desks | Project-only |
Vendor-neutral by design
TechTiera delivers Salesforce, Dynamics 365, SAP CRM and SAP CX, and Creatio, so recommendations follow your requirements, not a single vendor's quota.
Enterprise consulting depth
Consultants with large-program experience across sales, marketing and service transformation, from requirements to adoption.
CRM plus the systems around it
In-house SAP, Microsoft 365, Power Platform, integration, analytics and content management practices, so CRM is designed with ERP, data and documents.
Ready for the SAP CRM deadline
A practical path off SAP CRM 7.0 before mainstream maintenance ends in December 2027, to SAP CX or another platform.
AI that is ready for production
Data, permissions and guardrails fixed before Agentforce, Copilot, Joule or Creatio.ai agents act for customers.
Global, flexible delivery
Onsite, offshore or remote, with service desks in the USA, India, Europe, APAC, the UAE and Australia.
Industries we serve
- Banking and financial services
- Insurance
- Life sciences and healthcare
- Manufacturing
- Distribution
- Retail and consumer goods
- Telecommunications
- Energy and utilities
- Transportation and logistics
- Media and entertainment
- Government and public sector
- Professional services
What are the current names of renamed CRM products?
CRM vendors rename products often. Use this list to find the current name of the product you run.
| Former name | Current name |
|---|---|
| Salesforce Data Cloud (earlier Salesforce CDP, Genie) | Salesforce Data 360 (renamed October 2025) |
| Agentforce Sales, Agentforce Service (October 2025 to September 2026) | Sales Cloud, Service Cloud (original names restored September 2026) |
| Pardot | Marketing Cloud Account Engagement |
| Einstein Analytics, Tableau CRM | CRM Analytics |
| Microsoft Dynamics CRM | Dynamics 365 Sales and Dynamics 365 Customer Service |
| Dynamics 365 Marketing | Dynamics 365 Customer Insights – Journeys |
| Dynamics 365 Customer Insights (audience insights) | Dynamics 365 Customer Insights – Data |
| Power Virtual Agents | Microsoft Copilot Studio |
| SAP Hybris, SAP C/4HANA | SAP Customer Experience (SAP CX) |
| SAP Cloud for Customer (C4C) | SAP Sales Cloud and SAP Service Cloud |
| SAP Hybris Commerce | SAP Commerce Cloud |
| bpm'online | Creatio (renamed 2019) |
What does a typical TechTiera CRM engagement look like?
Common starting points for CRM programs.
Agentforce or Copilot readiness
Data clean-up, permission review and a narrow first agent use case tested against real conversations before customers see it.
How we deliver itOrg rescue and health check
A scored review of an underused CRM, then a remediation sprint covering security, retired automation, duplicates and adoption.
How we deliver itMulti-platform managed services
One team administering and improving Salesforce and Dynamics 365 side by side, with SLAs and release testing.
How we deliver itHow can we work together?
Onsite, offshore or remote delivery for clients worldwide. See also TechTiera engagement models.
Fixed-price projects
Defined scope, deliverables and milestones for implementations and migrations.
Time and materials
Flexible capacity for evolving requirements, proofs of concept and enhancements.
Dedicated team
A named CRM team working as an extension of your IT and business teams.
Managed services
SLA-backed administration, support and enhancements on monthly or annual terms.
Staff augmentation
Certified administrators, developers, architects and consultants placed in your team.
Related TechTiera practices
CRM services FAQs
What are CRM consulting services?
CRM consulting services help a business define its sales, marketing and service processes, choose a CRM platform, implement and integrate it, migrate data, train users and keep improving the system after go-live.
Which CRM platforms does TechTiera support?
Salesforce, Microsoft Dynamics 365, SAP CRM 7.0 and SAP Customer Experience (SAP Sales Cloud and SAP Service Cloud), and Creatio.
How long does a CRM implementation take?
A focused rollout for one team commonly takes 8 to 16 weeks. Multi-team, multi-country implementations with several integrations are delivered in phases over six months or more.
How much does CRM implementation cost?
Cost depends on the number of users, processes, integrations, data volume and customization. TechTiera gives a fixed-price or time-and-materials estimate after a short discovery.
Which CRM is best: Salesforce, Dynamics 365, SAP or Creatio?
There is no single best CRM. Salesforce leads on ecosystem breadth, Dynamics 365 fits Microsoft-centric organizations, SAP CX fits SAP ERP backbones and Creatio suits fast no-code delivery. TechTiera compares them on your scenarios.
What happens to SAP CRM 7.0 after 2027?
Mainstream maintenance for the latest SAP CRM 7.0 enhancement packages ends on December 31, 2027, with optional extended maintenance to 2030 at extra cost. There is no in-place upgrade to SAP Sales or Service Cloud, so a new implementation is needed.
Can TechTiera migrate data from one CRM to another?
Yes. TechTiera migrates from SAP CRM, Siebel, Dynamics CRM, Salesforce, HubSpot, Zoho, home-grown systems and spreadsheets, with clean-up, de-duplication and reconciliation.
How do we prepare our CRM for AI agents?
Clean and de-duplicate data, fix permissions, define narrow and measurable use cases, set guardrails and hand-off rules, and test agents against real conversations before customers use them.
Does TechTiera provide CRM managed services?
Yes. TechTiera provides administration, L1 to L3 support, release testing and enhancements under SLA, with business-hours or 24x7 coverage.
Where does TechTiera deliver CRM services?
Globally. TechTiera is headquartered in Tampa, Florida, with service desks in the USA, India, Europe, APAC, the UAE and Australia.
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