Infrastructure, Cloud & SaaS Managed Services
Keep hybrid infrastructure, cloud platforms and SaaS applications secure, current and available.
Explore cloud & devops capabilities & delivery details
- 24x7 global service desks
- ITIL-aligned operations
- ISO 9001 & ISO 27001 certified
Cloud, Infrastructure & SaaS Operations at a glance
TechTiera manages hybrid infrastructure, public cloud and SaaS applications under SLAs: server, storage and virtualization operations, Azure and AWS operations, Microsoft 365 and SaaS administration, patching, backup and disaster recovery, capacity management and continuous optimization.
What we deliver
Cloud, Infrastructure & SaaS Operations services scoped around your platforms, processes and goals.
Server & virtualization management
Operate Windows, Linux, VMware and Hyper-V estates.
Cloud operations
Run Azure, AWS and GCP workloads with governance.
SaaS & Microsoft 365 administration
Manage tenants, licenses, policies and users.
Patching & configuration
Keep systems current and consistent.
Backup & disaster recovery
Protect data and test recovery regularly.
Capacity & optimization
Plan capacity and reduce run costs.
How we deliver
A consistent, transparent delivery approach, adapted to your scope and engagement model.
Assess
Understand the current landscape, business priorities, constraints and risks, and agree measurable success criteria.
Design
Define the target architecture, scope, release plan and governance, with dependencies and decisions documented.
Build
Configure, develop, integrate and test in short iterations so stakeholders see working results early.
Transition
Plan cutover, train users and hand over runbooks and knowledge so teams can operate with confidence.
Run & improve
Support, monitor and optimize under an agreed service model, with a backlog of continuous improvements.
Related case studies
Why TechTiera
Two decades of enterprise delivery
More than 25 years implementing enterprise platforms, from strategy and implementation to long-term managed services.
Certified, specialist teams
Practice-aligned consultants and engineers with platform certifications across content, automation, data, cloud and applications.
Centers of excellence
Dedicated CoEs and innovation labs that develop reusable accelerators, frameworks and delivery standards.
Proprietary accelerators
Products such as DocOrbit, ECH360 and TestOrbit that shorten implementations and lower the cost of ownership.
Global delivery, local accountability
Delivery and service desk coverage across the Americas, Europe, the Middle East, India and Asia Pacific.
Quality you can audit
ISO 9001 and ISO 27001 certified, SEI CMM Level 3 processes and a 98% on-time delivery record.
Cloud, Infrastructure & SaaS Operations: frequently asked questions
Short, direct answers to the questions buyers ask most. Need more detail? Ask an expert
Do you manage both on-premises and cloud infrastructure?
Yes. We manage hybrid estates spanning data centers, private cloud, Azure, AWS and Google Cloud.
Which SaaS applications can you manage?
Microsoft 365 is our largest SaaS practice; we also administer business SaaS platforms such as ServiceNow, Salesforce and Atlassian tools.
Do you provide 24x7 infrastructure support?
Yes. Coverage up to 24x7 is available from delivery centers across time zones.
How do you take over infrastructure from another provider?
Through a structured transition: discovery, documentation, knowledge transfer, parallel running and handover with no gap in service.
Continue exploring
Backed by our Managed Services practice. Explore related platforms and delivery experience.
