Enterprise Service Management (ESM) Services
Extend proven IT service management practices to HR, facilities, finance and customer service.
Explore enterprise applications capabilities & delivery details
- 50 certified Microsoft 365 consultants
- Implementation to managed services
- Global delivery
Enterprise Service Management at a glance
TechTiera provides enterprise service management (ESM) consulting and implementation on ServiceNow and Jira Service Management. We design IT service management processes, extend service portals and workflows to HR, facilities, finance and customer service, integrate with enterprise systems and add AI-enabled automation and self-service.
What we deliver
Enterprise Service Management services scoped around your platforms, processes and goals.
ITSM process design
Design incident, problem, change, request and asset processes aligned with ITIL.
ServiceNow implementation
Implement and extend ServiceNow ITSM, HRSD, CSM and ITOM.
Jira Service Management
Configure service desks, queues, SLAs and automation in JSM.
Department workflows
Digitize HR, facilities, finance and legal requests in one portal.
Self-service & AI
Deliver knowledge, virtual agents and automated fulfillment.
Platform managed services
Administer, upgrade and enhance ESM platforms continuously.
How we deliver
A consistent, transparent delivery approach, adapted to your scope and engagement model.
Assess
Understand the current landscape, business priorities, constraints and risks, and agree measurable success criteria.
Design
Define the target architecture, scope, release plan and governance, with dependencies and decisions documented.
Build
Configure, develop, integrate and test in short iterations so stakeholders see working results early.
Transition
Plan cutover, train users and hand over runbooks and knowledge so teams can operate with confidence.
Run & improve
Support, monitor and optimize under an agreed service model, with a backlog of continuous improvements.
Why TechTiera
Two decades of enterprise delivery
More than 25 years implementing enterprise platforms, from strategy and implementation to long-term managed services.
Certified, specialist teams
Practice-aligned consultants and engineers with platform certifications across content, automation, data, cloud and applications.
Centers of excellence
Dedicated CoEs and innovation labs that develop reusable accelerators, frameworks and delivery standards.
Proprietary accelerators
Products such as DocOrbit, ECH360 and TestOrbit that shorten implementations and lower the cost of ownership.
Global delivery, local accountability
Delivery and service desk coverage across the Americas, Europe, the Middle East, India and Asia Pacific.
Quality you can audit
ISO 9001 and ISO 27001 certified, SEI CMM Level 3 processes and a 98% on-time delivery record.
Enterprise Service Management: frequently asked questions
Short, direct answers to the questions buyers ask most. Need more detail? Ask an expert
What is the difference between ITSM and ESM?
IT service management covers how IT delivers services. Enterprise service management applies the same model to other departments, so employees request and track HR, facilities or finance services in the same way.
ServiceNow or Jira Service Management?
ServiceNow suits large enterprises needing broad workflow coverage and deep ITOM. Jira Service Management suits teams standardized on Atlassian that want fast setup and close links with development work. We help evaluate both.
Does TechTiera have its own ITSM accelerator?
Yes. TechTiera has built a custom AI-enabled ITSM tool with asset management that is used within its managed services.
Can you integrate service management with other systems?
Yes. We integrate ESM platforms with identity, HR, monitoring, CMDB discovery, ERP and collaboration tools such as Teams.
Continue exploring
Backed by our SAP and Microsoft Technologies CoEs. Explore related platforms and delivery experience.
