TechTiera helps you support and modernize enterprise SaaS, ERP and custom applications, legacy systems, data pipelines and AI solutions—with dedicated teams for the infrastructure, cloud and operating environments underneath.
Keep applications reliable.
Give your business room to move.
A growing support backlog should not become a barrier to business progress.
Recurring incidents, aging runtimes and a growing enhancement backlog can slow your business down. TechTiera brings application engineering, platform operations and service management together to maintain the applications you use today and plan the improvements you need next.
For enterprise AI agents already in production, our Agentic AI managed services extend that ownership to agent behavior, tool integrations, guardrails and ongoing operational controls.
Discuss your support priorities ↗Structured triage, defined escalation and communication built around business impact.
Root cause analysis and preventive action that go beyond closing the next ticket.
A prioritized backlog for version upgrades, functionality, performance and technical debt.
Dedicated, shared and support-hours options matched to your workload.
Combine day-to-day support with planned maintenance and improvements. Each engagement defines the applications, activities and dependencies in scope.
Restore business operations with structured triage, clear ownership and timely communication. We handle application issues, user requests and escalation across the agreed support scope.
Identify application health issues before they become wider disruptions. We monitor agreed services, jobs and interfaces, and investigate performance across application dependencies.
Move beyond repeated fixes. We analyze recurring incidents, identify contributing causes and track corrective actions through an agreed improvement backlog.
Extend the useful life of existing applications with planned upgrades, code improvements and new functionality. We combine ongoing maintenance with a modernization backlog aligned to your business priorities.
Maintain a planned path for application and platform changes. We assess product, runtime, framework and integration dependencies, then coordinate testing, deployment windows and recovery steps before a production release.
Connect application support with dedicated teams for networks, servers, data centers, cloud platforms and Windows, Unix, Linux and Red Hat environments.
We define the handoffs between user support, application operations, engineering and product vendors—so issues have a clear route to resolution.
Log and classify requests, capture business impact, apply known fixes and route issues to the right team.
Investigate functional and technical issues, analyze logs and configurations, and support jobs and interfaces.
Diagnose complex defects, develop fixes or approved enhancements, and support testing and deployment.
Coordinate product-level issues with software vendors or specialist teams, subject to entitlements and access.
Choose business-hours, extended-hours or 24×7 coverage. Working calendars, response targets, escalation paths and specialist availability are agreed in the service contract.
Investigate errors in code, configuration or processing, apply fixes and confirm expected behavior.
Address underlying causes, improve monitoring and maintain runbooks before issues repeat.
Adjust applications as connected systems, operating environments and business requirements evolve.
Refine performance, usability and functionality through a prioritized enhancement backlog.
Operational visibility comes from consistent measures and meaningful conversations. We establish reporting and service reviews that connect operational measures with business priorities.
Initial response, restoration or workaround, and permanent resolution are separate commitments. Targets reflect application criticality, support hours and dependencies.
Discuss an SLA-based service ↗Priority definitions, response and restoration targets, escalation rules and coverage hours.
Incident volumes, backlog aging, recurring issues and restoration trends.
Release outcomes, change-related incidents, testing evidence and follow-up actions.
Business impact, technical risk and effort to guide the next cycle of work.
Explore enterprise applications, custom software, data and AI platforms, and the infrastructure underneath. Browse by service area or search for the technology you use.
Search across every service area.
From reporting and pipelines to operational telemetry and the databases behind your applications.
Managed support for enterprise AI agents, AI applications, machine learning services and generative AI solutions—from go-live into everyday operations.
ERP, CRM, HCM, procurement and the workplace platforms your business uses every day.
Enterprise content, document processing, invoice automation and customer communications.
Business process automation, low-code applications and service management platforms.
Ongoing maintenance and modernization across custom applications, mainframes and IBM i.
The hosting, networks, servers and operating environments supporting your applications.
Coordinated visibility, operational response, identity administration and security services.
Try a different product name or ask our team about your application.
Product versions, modules, integrations, access and vendor entitlements are assessed before scope is agreed. Services can combine ongoing operations, incident resolution, upgrades and planned enhancements. Industrial environments follow agreed IT/OT ownership and change controls.
APIs, interfaces, SQL and Python data workloads, batch processing and connected hosting environments can be included in the agreed service.
DocOrbit, AutoOrbit, TestOrbit and Engineering Content Hub 360 (ECH360), with support tailored to the deployed solution.
Connect application monitoring with dedicated NOC and SOC services. Operational events and security alerts follow defined triage, escalation and response paths.
Track the health of applications and their dependencies. Turn logs, metrics and service-health signals into actionable alerts that reach the right support team.
Maintain operational oversight across networks, servers and cloud environments. NOC teams triage events, coordinate incidents and support service restoration through agreed runbooks.
Add security monitoring alongside application operations. SOC teams analyze security events, investigate suspicious activity and coordinate the agreed response with your security and IT stakeholders.
Monitoring provides visibility; the NOC focuses on service availability and reliability; the SOC focuses on security threats. Business-hours, extended-hours or 24×7 coverage, tool integrations, response authority and escalation responsibilities are agreed for each engagement.
We make knowledge transfer, access, documentation and ownership part of the transition plan from day one.
Inventory applications, dependencies, incidents, access requirements and support commitments.
Agree scope, ownership, SLAs, escalation paths and transition acceptance criteria.
Capture knowledge, create runbooks and shadow existing support teams.
Validate readiness, introduce a phased handover and stabilize service delivery.
Review performance, address recurring issues and refine the improvement backlog.
Explore a model below. Service scope, staffing, coverage and commercial terms are tailored to your requirements.
An ongoing service for the applications in scope, combining operational support, maintenance, service reporting and continuous improvement.
Connect support with the expertise needed to investigate, fix and improve your applications.
Combine onsite, remote and offshore resources around your business hours, stakeholder needs and service scope.
Multidisciplinary expertiseApplication developers and architects work with dedicated database, infrastructure, cloud and platform engineering teams. TechTiera maintains Windows, Unix, Linux and Red Hat environments alongside application operations.
Ownership that is explicitDocument responsibilities across your teams, TechTiera and third-party vendors before the service begins.
Improvement alongside supportBuild preventive actions, technical debt and approved enhancements into the ongoing service conversation.
Knowledge that stays usefulMaintain runbooks, known-error records and transition documentation to reduce dependence on individual expertise.
Understand the scope, responsibilities and options before you choose a service.
Ask our team ↗TechTiera supports enterprise applications across Microsoft 365, Power Platform, SAP, Salesforce, OpenText, Hyland, IBM, Tungsten Automation, Atlassian and other product families. Our application directory lists products by category, including enterprise platforms, custom software, IBM mainframe and midrange applications, data engineering, AI and customer communications. Content platforms include Box and M-Files; automation and low-code coverage includes the tools listed in the directory, including OutSystems. Coverage for your versions and modules is agreed during assessment.
Application support keeps applications operating through user assistance, monitoring, incident resolution and technical troubleshooting. Maintenance includes defect correction, preventive work, upgrades and enhancements that help applications remain useful as business and technology requirements change.
Support can focus on a defined application, support level or allocation of hours. An application managed service combines ongoing responsibilities, service governance and performance reporting under an agreed scope and SLA. TechTiera can structure either model.
Yes. Business-hours, extended-hours and 24×7 coverage can be arranged according to application criticality and the service agreement. We define time zones, holidays, on-call arrangements and escalation procedures before the service starts.
Yes, subject to a technical assessment and access to the code, documentation, environments and licenses needed for the agreed service. We identify gaps during discovery and plan knowledge transfer and transition before taking responsibility.
SLAs are agreed around business impact, priority, coverage hours and ownership. Initial response, service restoration or workaround, and permanent resolution are treated as distinct measures. Dependencies, customer approvals and third-party responsibilities are documented.
L4 covers escalation to product vendors or specialist engineering teams when an issue is outside the support team’s direct control. Vendor entitlements, product support status and responsibility for product-level fixes are confirmed in the service agreement.
Yes. A support-hours model can suit a specific application or intermittent workload. We agree eligible work, consumption reporting, availability, expiry and any rollover terms. A prepaid hour allocation does not by itself establish round-the-clock coverage.
Yes. TechTiera can combine application support with network, server, data center, database, cloud, IaaS, PaaS and operating system services. Dedicated teams support Windows, Unix, Linux and Red Hat environments, with monitoring, maintenance, patching and recovery responsibilities defined in the engagement.
We align access, change control, patching and documentation with the customer’s policies and the agreed service scope. For regulated applications, testing and validation activities are defined with the customer’s quality and compliance teams. Compliance responsibilities remain explicit.
We begin with discovery, agree service scope and acceptance criteria, then transfer knowledge and establish access, runbooks and escalation paths. Shadow support and a phased handover can reduce transition risk before steady-state operations begin.
Yes. TechTiera supports existing applications built with Java, Microsoft .NET, C#, PHP, React and related technologies. Services can include incident resolution, bug fixes, code maintenance, framework and runtime upgrades, performance improvements and functionality enhancements. We assess the codebase, dependencies, documentation and access requirements before transition.
Yes. We can combine ongoing maintenance with a phased modernization plan. Depending on the application, this may include version upgrades, dependency updates, code refactoring, interface improvements, API integration and new features. Testing, release windows and recovery steps are agreed before production changes.
Yes. We scope IBM mainframe applications and IBM i, AS/400 or iSeries applications as separate support areas. Services can include business-logic maintenance, batch-job troubleshooting, data and interface support, enhancements and selective modernization, with responsibilities defined for application and underlying platform teams.
Yes. TechTiera can support production data pipelines, processing workloads, AI / ML applications and generative AI solutions. The scope can cover job and service monitoring, incident resolution, data-quality investigations, dependency upgrades and enhancements. For AI solutions, we agree evaluation, model or prompt change controls and operational measures relevant to the use case.
The directory includes Salesforce, Workday, SAP SuccessFactors, Oracle PeopleSoft, Oracle Fusion Cloud ERP, Microsoft Dynamics 365, Oracle NetSuite, SAP applications, SAP Ariba and Coupa. SaaS services focus on administration, configuration, business workflows, integrations and release readiness; the software vendor remains responsible for its underlying hosted service.
Yes. Okta and SailPoint support can cover administration, integration troubleshooting, identity lifecycle workflows, access processes and change management. Roles, approval requirements and responsibilities are aligned with your identity and security policies.
Yes. TechTiera provides maintenance and operational support for AWS, Microsoft Azure, GCP, OCI and private or hybrid cloud environments. The agreed service can include IaaS and PaaS operations, environment maintenance, CI/CD pipelines, infrastructure automation, container platforms and platform upgrades.
Yes. TechTiera has dedicated platform engineering and support teams for Windows, Unix, Linux and Red Hat environments. Services can include operating system monitoring, configuration, patching, upgrades, troubleshooting and application dependency coordination across on-premises and cloud deployments.
Monitoring collects and reviews application and infrastructure health signals. A Network Operations Center (NOC) focuses on availability, connectivity, performance and operational incidents. A Security Operations Center (SOC) focuses on security events, threat investigation and security incident escalation. The services can share telemetry and ticketing while keeping responsibilities clear.
Yes. TechTiera can combine application support, infrastructure monitoring, NOC operations and complementary SOC services in one engagement. We define coverage hours, tool integrations, service measures, escalation paths and authorized response activities. Business-hours, extended-hours and 24×7 coverage are available according to the agreed scope.
We assess your existing monitoring, SIEM, logging and IT service management tools as part of discovery. The service design defines supported integrations, telemetry sources, access, licensing responsibilities and how alerts become incidents and escalations. Tool changes or additional components are agreed before implementation.
TechTiera supports ReadSoft, Tungsten / Kofax AP Agility, Esker, Serrala and OpenText Vendor Invoice Management (VIM) for SAP. The agreed service can include invoice-processing incidents, matching and approval workflows, exception handling, ERP integrations, configuration maintenance and release testing. Product editions, modules and versions are assessed before transition.
Yes. TechTiera can support ABBYY document capture and OCR solutions, ABBYY Vantage and Hyperscience alongside OpenText Intelligent Capture, Tungsten / Kofax platforms and IBM Datacap. Services can cover document classification, extraction and validation workflows, processing exceptions, integration troubleshooting and controlled updates to document rules or models.
Yes. TechTiera can support Vertex tax solutions integrated with SAP and Vistex applications for rebates, incentives and pricing. We scope configuration, integration troubleshooting, processing incidents and regression testing with your SAP and finance teams. Tax policy and business-rule approvals remain with authorized customer stakeholders.
Intelligent capture support focuses on turning documents into validated data through classification, OCR and extraction. AP automation support extends into invoice matching, approvals, exceptions and ERP handoffs. TechTiera can combine both services with clear ownership across document processing, finance workflows and connected systems.
RPA and automation coverage includes Automation Anywhere, UiPath, SS&C Blue Prism, Tungsten / Kofax RPA, Laiye Intelligent Automation Platform, SAP Intelligent RPA (SAP IRPA), NICE RPA, WorkFusion, Microsoft Power Automate, Pega RPA and Cyclone RPA, alongside Salesforce automation. Workflow and low-code application support includes Appian, Pega, Camunda, Mendix and OutSystems. We assess deployed versions, integrations and vendor entitlements before agreeing the service.
Yes. TechTiera supports OpenText Exstream, GhostDraft, SmartCOMM, ISIS Papyrus, AEM Forms, Messagepoint, Pitney Bowes EngageOne and Infobip. Scope can include template and composition issues, document-generation jobs, channel integrations, delivery failures, upgrades and approved communication enhancements.
TechTiera supports Microsoft Power BI, Tableau, Google Cloud Looker, Qlik Sense and QlikView, SAP Analytics Cloud, SAP BusinessObjects including Web Intelligence and Crystal Reports, IBM Cognos Analytics, TIBCO Spotfire, MicroStrategy / Strategy, Oracle Analytics Cloud and OBIEE, and SSRS. Services can include report development and maintenance, refresh troubleshooting, semantic models and platform administration.
Yes. Coverage includes Informatica PowerCenter and IDMC, Qlik Talend, Pentaho PDI / Kettle, IBM InfoSphere DataStage, Microsoft SSIS, Azure Data Factory, AWS Glue, Fivetran and dbt. We can support extraction, transformation, orchestration, job-failure remediation, data lineage and source-to-target reconciliation, with monitoring and approved changes defined in scope.
Yes. TechTiera can support Snowflake, Databricks with Delta Lake and Apache Spark, Google BigQuery, Amazon Redshift and Azure Synapse Analytics. Workflow orchestration coverage includes self-hosted Apache Airflow, Astronomer, Google Cloud Composer and Amazon MWAA. Responsibilities can include jobs and DAGs, platform maintenance, performance investigations, architecture enhancements and release support.
Yes. The directory includes AVEVA PI System / OSIsoft PI, AspenTech IP.21, GE Digital Proficy Historian, Honeywell Uniformance PHD, Rockwell FactoryTalk Historian / VantagePoint, Siemens WinCC / Industrial Edge, Grafana, InfluxDB and TimescaleDB. The agreed service can cover telemetry ingestion, time-series storage, historian administration and equipment analytics. IT/OT access, plant change windows and responsibility for operational systems are agreed with your teams.
TechTiera can maintain Oracle Database, Microsoft SQL Server, PostgreSQL, IBM Db2 on LUW and z/OS, MySQL, MariaDB, OpenText Gupta SQLBase, SAP HANA and IBM Informix. The agreed DBA scope can cover availability, query and index tuning, schema changes, backups, recovery testing and disaster recovery coordination. Versions, hosting models and vendor support status are assessed before transition.
Yes. Coverage includes MongoDB, Cassandra / DataStax, Redis, Amazon DynamoDB, Couchbase, Pinecone, Milvus / Zilliz, Weaviate, Qdrant and the PostgreSQL pgvector extension. Services can include data modeling, distributed caching, key-value workloads, vector index maintenance, retrieval performance and application integration. Access controls, resilience and operational ownership are agreed for the deployed architecture.
Yes. TechTiera provides Enterprise Agentic AI Managed Services for deployed agents and connected business workflows. The service can combine monitoring, incident response, API and tool maintenance, behavior evaluation, guardrail upkeep, credential lifecycle management and controlled releases. We agree agent inventory, ownership, access, support coverage, service measures and escalation paths before taking operational responsibility.
We establish evaluation baselines and monitor quality, task outcomes, tool behavior and operational signals to identify silent drift or regressions. The agreed controls can include grounding and output checks, human approval for sensitive actions, step and retry limits, timeouts, stop conditions, cost budgets and fallback workflows. Changes to models, prompts, retrieval and tools are tested before rollout. These controls reduce risk; they do not guarantee error-free outputs or fully autonomous operation.
Day-2 support is the ongoing work after deployment: monitoring production behavior, managing incidents and maintaining dependencies and controls as the environment changes. TechTiera can maintain an inventory of agents, APIs, tools, service identities and accountable owners; assess API or authentication changes; review credential expiry and rotation; identify orphaned credentials; and coordinate approved revocation. Versioned releases, recovery runbooks, human escalation and service reviews keep responsibility explicit.
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