Salesforce CMS & Experience Cloud Consulting
Manage content inside Salesforce with Salesforce CMS and deliver it to Experience Cloud sites, portals and any channel, personalized with your CRM data.
Explore marketing & experience capabilities & delivery details
Also known as Experience Cloud CMS, Salesforce Digital Experiences, Enhanced CMS workspaces
- Content model design
- Experience Cloud sites
- Headless delivery
- Personalization
- Integration with DAM and CMS
- Support
- Salesforce CMS
- Experience Cloud CMS
- Salesforce Digital Experiences
- Enhanced CMS workspaces
- Adobe Experience ManagerWeb content management
- SlackCollaboration systems
- KenticoWeb content management
- DocOrbit migrationTechTiera product
What is Salesforce CMS?
Salesforce CMS is the content management capability built into Salesforce, managed in the Digital Experiences app. Teams create and govern content in CMS workspaces, publish it to Experience Cloud sites, portals and communities, and deliver it headlessly to other channels through APIs. Because it lives in Salesforce, content can be targeted using CRM data and permissions. TechTiera designs CMS workspaces, builds Experience Cloud sites and integrates Salesforce CMS with other content platforms.
Reviewed 2026-10-26 by TechTiera's Content and Collaboration Center of ExcellenceSalesforce CMS at a glance
- Vendor
- Salesforce
- Where it lives
- Digital Experiences app; enhanced CMS workspaces and channels
- Delivery
- Experience Cloud sites (including LWR sites) and headless delivery via Connect REST API
- Strength
- Content targeted with Salesforce CRM data and permissions
- Integrations
- Slack, Marketing Cloud, external DAMs and CMS platforms
- TechTiera services
- Content model design, Experience Cloud builds, headless delivery, migration, governance, support
What does TechTiera deliver for Salesforce CMS?
Strategy, implementation, integration, upgrades, migration and managed services from one team.
Content model design
Content types, workspaces, channels, languages and roles.
Experience Cloud sites
Partner, customer and member portals built on Lightning Web Runtime.
Headless delivery
Content delivered to websites, apps and other channels through APIs.
Personalization
Audience targeting using Salesforce data and permissions.
Integration with DAM and CMS
Connect Salesforce CMS to AEM, Sitecore or other DAM and CMS platforms.
Support
Administration, release management and enhancements.
How TechTiera approaches Salesforce CMS work
When Salesforce CMS is the right home for content
Salesforce CMS works best when content is tightly tied to customers, partners and cases already in Salesforce: knowledge for portals, partner enablement content, product information for service teams. For large public websites or heavy digital asset needs, TechTiera typically pairs Salesforce with a dedicated CMS or DAM and connects them, so each platform does what it does best.
Typical Salesforce CMS use cases
- Customer self-service portals
- Partner relationship portals
- Member communities
- Knowledge and enablement content
How is a Salesforce CMS project delivered?
- DiscoverInventory content, users, integrations and pain points.
- DesignArchitecture, information model, security and acceptance criteria.
- BuildConfiguration and development in short, demoable iterations.
- MigrateTrial runs, validated waves and reconciliation reports.
- LaunchCut-over, training, adoption and hypercare.
- Run and improveManaged services and a continuous-improvement backlog.
Why choose TechTiera for Salesforce CMS?
A 30+ person content management practice that has run Documentum, OpenText, FileNet and Hyland estates for some of the world's most regulated companies.
DocOrbit moves content between 27+ ECM platforms with air-gapped staging, SHA-256 validation and audit-ready reports, proven at 100 TB+ scale.
ECM, capture, collaboration, web content and CCM under one roof, so recommendations follow your needs, not one vendor's catalog.
A 50-consultant Microsoft 365 practice for SharePoint, Teams, Purview and Copilot readiness when content moves to Microsoft.
Which engagement models are available?
Onsite, offshore or remote delivery for clients in North America, Europe, the Middle East and Asia Pacific.
Defined scope, deliverables and milestones for implementations, upgrades and migrations.
Flexible capacity for evolving requirements, proofs of concept and enhancements.
A named team working as an extension of your IT group.
SLA-backed run support, administration and enhancements on monthly or annual terms.
Certified specialists placed into your team, short or long term.
Salesforce CMS FAQs
What is Salesforce CMS?
Salesforce CMS is the content management capability inside Salesforce for creating, governing and publishing content to Experience Cloud sites and other channels.
Can Salesforce CMS deliver content headlessly?
Yes. Content can be delivered through Salesforce APIs to external websites and applications.
Should we use Salesforce CMS or AEM?
Use Salesforce CMS for content closely tied to CRM records and portals; use a dedicated platform such as AEM for large public websites and complex DAM needs. They can be integrated.
Related services
Adobe Experience Manager
AEM Sites and Assets, Cloud Service migration and Edge Delivery Services.
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Slack servicesKenticoKentico
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