ServiceNow Consulting Services
Implement and extend ServiceNow across IT, HR and customer service, with AI and automation built in.
Explore enterprise applications capabilities & delivery details
- Certified platform specialists
- Implementation to managed services
- Global delivery
ServiceNow Consulting at a glance
TechTiera provides ServiceNow consulting and implementation for IT Service Management, IT Operations Management, HR Service Delivery and Customer Service Management, Now Assist generative AI, integrations, upgrades, health checks and ServiceNow managed services.
What we deliver
ServiceNow Consulting services scoped around your platforms, processes and goals.
ITSM implementation
Incident, problem, change, request and knowledge.
ITOM & CMDB
Discovery, service mapping and event management.
HR Service Delivery
Employee service portals and case management.
Customer Service Management
Customer case handling and portals.
Now Assist & automation
Generative AI, virtual agents and integration hub.
Upgrades & managed services
Health checks, upgrades and platform support.
How we deliver
A consistent, transparent delivery approach, adapted to your scope and engagement model.
Assess
Understand the current landscape, business priorities, constraints and risks, and agree measurable success criteria.
Design
Define the target architecture, scope, release plan and governance, with dependencies and decisions documented.
Build
Configure, develop, integrate and test in short iterations so stakeholders see working results early.
Transition
Plan cutover, train users and hand over runbooks and knowledge so teams can operate with confidence.
Run & improve
Support, monitor and optimize under an agreed service model, with a backlog of continuous improvements.
Why TechTiera
Two decades of enterprise delivery
More than 25 years implementing enterprise platforms, from strategy and implementation to long-term managed services.
Certified, specialist teams
Practice-aligned consultants and engineers with platform certifications across content, automation, data, cloud and applications.
Centers of excellence
Dedicated CoEs and innovation labs that develop reusable accelerators, frameworks and delivery standards.
Proprietary accelerators
Products such as DocOrbit, ECH360 and TestOrbit that shorten implementations and lower the cost of ownership.
Global delivery, local accountability
Delivery and service desk coverage across the Americas, Europe, the Middle East, India and Asia Pacific.
Quality you can audit
ISO 9001 and ISO 27001 certified, SEI CMM Level 3 processes and a 98% on-time delivery record.
ServiceNow Consulting: frequently asked questions
Short, direct answers to the questions buyers ask most. Need more detail? Ask an expert
What does ServiceNow ITSM include?
Incident, problem, change, request, knowledge and service level management, with a self-service portal and reporting.
How do you keep ServiceNow upgradable?
By following platform best practices, minimizing customization, using configuration over code and running health checks before upgrades.
What is Now Assist?
Now Assist is ServiceNow's generative AI capability for summarization, search, agent assistance and automation.
Do you provide ServiceNow managed services?
Yes. We administer, maintain, upgrade and enhance ServiceNow instances.
