Enterprise IT FAQs

TechTiera provides consulting, implementation, managed services and talent solutions across AI and intelligent automation, enterprise content management, enterprise applications, application engineering, data and analytics, cloud, cybersecurity and managed IT. More on Home →

Banking and financial services, insurance, life sciences and healthcare, manufacturing, energy, oil and gas and utilities, government, retail, logistics, telecommunications and media. More on Home →

TechTiera is an enterprise technology services company that provides consulting, implementation, managed services and talent solutions across content management, intelligent automation, data and AI, cloud, cybersecurity and enterprise applications. More on About TechTiera →

TechTiera is headquartered at 14502 N Dale Mabry Hwy, Suite 200, Tampa, Florida 33618, USA, with offices and delivery centers worldwide. More on About TechTiera →

RPA automates repetitive, rule-based steps in applications. Intelligent automation adds AI capabilities such as document understanding and decisioning so whole processes can be automated. Agentic AI uses language models that can plan and take actions toward a goal, within guardrails and human oversight. More on AI & Intelligent Automation →

Start with a short assessment of high-volume, rules-based processes with clear owners and measurable outcomes. A prioritized pipeline, a reusable delivery framework and a governance model make it possible to scale beyond the first few automations. More on AI & Intelligent Automation →

Typically discovery, data assessment, a proof of value, model development, deployment and ongoing monitoring. The scope is shaped around the use case, data availability and how predictions will be used in business processes. More on AI & Machine Learning Services →

A focused proof of value often takes a few weeks when data is accessible. Production deployment depends on integration, security review and operating requirements, which we plan from the start. More on AI & Machine Learning Services →

Agentic AI refers to systems in which a language model acts as an agent: it breaks a goal into steps, chooses tools such as search, APIs or automations, and executes them. Enterprise agents operate within permissions, guardrails and human approvals. More on Generative & Agentic AI →

A RAG solution retrieves relevant passages from your approved content and asks the model to answer using only that context, with citations. Access controls ensure users only see content they are permitted to see. More on Generative & Agentic AI →

High-volume, rules-based processes with structured inputs and stable applications are the best starting points, such as invoice processing, data entry, reconciliations, report generation and account maintenance. More on Intelligent Automation & RPA →

An automation CoE is the team, standards and governance that lets an organization identify, build, run and improve automations consistently. It covers pipeline management, design standards, security, reusable components and benefit tracking. More on Intelligent Automation & RPA →

TechTiera supports OpenText (Content Server, Extended ECM, Documentum), Hyland (OnBase, Alfresco, Nuxeo), Microsoft 365 and SharePoint, IBM FileNet, Box, M-Files and Veeva Vault, plus capture platforms such as Tungsten Automation and ABBYY. More on Content & Collaboration Services (ECM) →

Document management focuses on storing, versioning and retrieving documents. ECM is broader: it adds capture, workflow, records management, retention, governance, collaboration and integration across the enterprise. More on Content & Collaboration Services (ECM) →

Every item is tracked from export to import, validated with checksums and reconciled against source counts and metadata. Exceptions are logged and resolved before sign-off. More on Content Migration →

Yes. DocOrbit migrates documents with their metadata, version history, renditions, permissions and, where the target supports it, audit trails, using mapping rules agreed during design. More on Content Migration →

TechTiera supports Adobe Experience Manager, Sitecore, SharePoint, OpenText TeamSite, IBM WCM, Oracle WebCenter, Kentico, Salesforce CMS and headless CMS platforms. More on Web Content Management (WCM) →

We inventory existing URLs and rankings, map every page to its new address, implement single-hop 301 redirects, keep metadata and structured data, and monitor Search Console after launch. More on Web Content Management (WCM) →

CCM is the practice and software used to create, manage and deliver personalized customer documents and messages, such as statements, policies and notices, consistently across channels. More on Customer Communications Management (CCM) →

Insurance, banking, utilities, telecommunications, healthcare and government rely heavily on CCM for regulated, high-volume communications. More on Customer Communications Management (CCM) →

TechTiera works with Salesforce, Microsoft Dynamics 365, Creatio, SAP, Microsoft 365, ServiceNow, Atlassian, Adobe Experience Cloud and Salesforce Marketing Cloud, among others. More on Enterprise Applications →

Yes. We begin with a health check and knowledge transfer, stabilize priority issues and then provide support and enhancements under a managed service. More on Enterprise Applications →

TechTiera works with Salesforce, Microsoft Dynamics 365, SAP CRM and Creatio, and can advise on platform selection independently. More on Customer Relationship Management →

Both are leading platforms. Dynamics 365 often suits organizations standardized on Microsoft 365 and Azure, while Salesforce offers a broad ecosystem and specialized clouds. The right answer depends on processes, integration needs, skills and cost. More on Customer Relationship Management →

S/4HANA implementation and migration, SAP BTP, SAP AMS, AP automation, OpenText archiving and xECM for SAP, SAP integration and SAP analytics. More on SAP Consulting →

Greenfield (new implementation), brownfield (system conversion) and selective data transition. The right path depends on process change goals, data and custom code. More on SAP Consulting →

Licensing guidance, implementation, migration, development, integration, security and managed services across Microsoft 365, Power Platform, Dynamics 365, Azure, .NET, Copilot, Fabric and SQL Server. More on Microsoft Technologies →

Copilot uses the data a user can already access, so preparation focuses on permissions, sensitivity labels, information architecture and data governance, followed by pilot groups and adoption measures. More on Microsoft Technologies →

Common stacks include .NET and C#, Java, Python, Node.js, React and Angular, with cloud services on Azure, AWS and Google Cloud. More on Application Engineering & Modernization →

We assess business value, technical condition, risk and cost, then recommend an approach per application: retain, rehost, replatform, refactor, rebuild or replace. More on Application Engineering & Modernization →

Build when the capability differentiates your business, packaged products would need heavy customization, or integration requirements are unusual. Buy when a product already fits most needs. More on Custom Software Development →

Fixed-scope projects, time and materials, and dedicated agile teams, with onsite, offshore or blended delivery. More on Custom Software Development →

Retain, retire, rehost, replatform, refactor, rebuild and replace. Each application gets the approach that balances value, risk, cost and time. More on Application Modernization →

We modernize incrementally, use patterns such as the strangler fig, run parallel testing, and plan cutovers with rollback options. More on Application Modernization →

Better UX reduces training time, errors and support requests and increases adoption, which directly affects the return on application investments. More on UI/UX Design & Consulting →

Yes. We design and review against WCAG 2.1 AA guidelines, covering contrast, keyboard navigation, screen readers and touch targets. More on UI/UX Design & Consulting →

Integration platform as a service is a cloud platform for building and running integrations between applications and data sources, with connectors, mapping, orchestration and monitoring. More on Enterprise Integration →

MuleSoft, Dell Boomi, Azure Integration Services (Logic Apps, Service Bus, API Management), SAP Integration Suite, Informatica and open-source tools, chosen to fit your landscape. More on Enterprise Integration →

EDI automates the exchange of business documents such as purchase orders, invoices, ship notices, payments and healthcare claims between trading partners. More on Electronic Data Interchange (EDI) →

ANSI X12 is the EDI standard widely used in North America; UN/EDIFACT is used internationally. Both define document structures such as orders and invoices. More on Electronic Data Interchange (EDI) →

Microsoft Fabric and Azure Synapse, Databricks, Snowflake, AWS and Google Cloud data services, SAP Datasphere and BW/4HANA, plus SQL Server, Oracle and PostgreSQL databases. More on Data & Analytics →

Power BI, Tableau, SAP Analytics Cloud, SAP BusinessObjects, Crystal Reports and Qlik. More on Data & Analytics →

A lakehouse combines low-cost data lake storage with warehouse features such as transactions, schemas and governance, so one platform serves BI and machine learning. More on Data Engineering & Big Data →

Databricks, Microsoft Fabric and Azure Data Factory, Snowflake, AWS Glue, Google BigQuery, dbt, Apache Spark, Kafka and Airflow, among others. More on Data Engineering & Big Data →

MDM creates and maintains a single, trusted version of core business entities, such as customers, products and suppliers, shared across systems. More on Data Management →

AI and analytics are only as good as the data they use. Governance provides the quality, lineage and access controls that make AI outputs trustworthy and compliant. More on Data Management →

Power BI, Tableau, SAP Analytics Cloud, SAP BusinessObjects, Crystal Reports and Qlik. More on Analytics & Business Intelligence →

Power BI integrates closely with Microsoft 365 and Fabric and is cost-effective at scale; Tableau is strong in visual exploration and multi-platform environments. We compare them against your users, data and licensing. More on Analytics & Business Intelligence →

Microsoft Azure, Amazon Web Services and Google Cloud, plus hybrid and private cloud environments. More on Cloud & DevOps →

A landing zone is a pre-configured, secure and governed cloud environment, with accounts or subscriptions, networking, identity, policies and logging, into which workloads are deployed. More on Cloud & DevOps →

Assess, plan, prepare the landing zone, migrate in waves, validate, cut over and optimize. Governance and security run throughout. More on Cloud Migration & Transformation →

From weeks for a small set of workloads to many months for a full data center exit. Dependencies, complexity and change windows drive duration. More on Cloud Migration & Transformation →

Infrastructure as code defines servers, networks and services in version-controlled code so environments can be created consistently and repeatably. More on Cloud Engineering →

A structured review of a workload against cloud provider best practices for reliability, security, cost, performance and operations. More on Cloud Engineering →

Automation performs a single task without manual intervention. Orchestration coordinates many automated tasks into an end-to-end workflow. More on Cloud Orchestration & Automation →

Terraform, Ansible, Azure Automation, AWS Systems Manager, GitHub Actions, Azure DevOps, Kubernetes and ServiceNow for ITSM integration. More on Cloud Orchestration & Automation →

Managed security services, SOC, SIEM and log management, penetration testing, firewall management, managed email security, cloud security and security assessments. More on Cybersecurity →

Yes. TechTiera holds ISO 27001 certification for its information security management system, alongside ISO 9001 and SEI CMM Level 3. More on Cybersecurity →

A managed security service provider delivers outsourced monitoring and management of security devices, systems and processes, often including a 24x7 SOC. More on Managed Security Services →

They provide around-the-clock coverage and specialist skills that are expensive to build in-house, with predictable costs and defined service levels. More on Managed Security Services →

A SOC monitors security events, investigates alerts, hunts for threats, responds to incidents and continuously improves detections and defenses. More on Security Operations Center (SOC) →

In a co-managed model, the provider and the client share SOC responsibilities, for example the provider covers 24x7 monitoring while the client handles response actions. More on Security Operations Center (SOC) →

Security information and event management is technology that aggregates logs and events, correlates them to detect threats and supports investigation, reporting and compliance. More on SIEM & Log Management →

Sentinel is cloud-native and integrates tightly with Microsoft security tools; Splunk is highly flexible and strong for large, diverse data. We compare cost, coverage and skills. More on SIEM & Log Management →

Typically service desk, device and user management, infrastructure and cloud operations, monitoring, patching, backup, network management and security operations, scoped to your needs. More on Managed IT & Infrastructure →

TechTiera operates service desks in the USA, India, Europe, Asia Pacific (Malaysia, the Philippines and Indonesia), the UAE and Australia. More on Managed IT & Infrastructure →

Yes. We manage hybrid estates spanning data centers, private cloud, Azure, AWS and Google Cloud. More on Infrastructure, Cloud & SaaS Managed Services →

Microsoft 365 is our largest SaaS practice; we also administer business SaaS platforms such as ServiceNow, Salesforce and Atlassian tools. More on Infrastructure, Cloud & SaaS Managed Services →

EUC is the management of employee devices, desktops, applications, identities and support so people can work securely and productively. More on End User Computing (EUC) →

JML automation creates, changes and removes user accounts and access automatically based on HR events. TechTiera uses PowerShell and Entra auto-provisioning for this. More on End User Computing (EUC) →

Software-defined WAN centrally manages branch connectivity over multiple links, improving application performance, resilience and cost compared with traditional MPLS-only networks. More on Network Consulting →

ZTNA grants users access to specific applications based on identity and device posture, rather than giving broad network access through a VPN. More on Network Consulting →

TechTiera is an authorized OpenText partner and reseller and a Tungsten Automation Gold Partner. For other platforms we provide certified consultants and independent implementation and support services. More on Platforms →

Yes. We run vendor-neutral assessments that compare platforms against your requirements, existing investments, skills and total cost of ownership. More on Platforms →

Yes. TechTiera has delivered Documentum upgrades and implementations for organizations including an insurance major in India, a heritage and museum authority in Singapore and an oil and gas major in APAC. More on OpenText Documentum Consulting →

Yes. Using DocOrbit, we migrate Documentum content, metadata, versions and audit trails to OpenText Content Server, SharePoint, Alfresco or cloud repositories. More on OpenText Documentum Consulting →

Yes. TechTiera is a Tungsten Automation (formerly Kofax) Gold Partner with a center of excellence and 45+ certified engineers. More on Tungsten Automation (Kofax) Consulting →

Yes. TechTiera continues to support ReadSoft customers who have not yet migrated, including long-term engagements for a global hydraulics manufacturer, an APAC oil and gas company and an APAC BPO company. More on Tungsten Automation (Kofax) Consulting →

Licensing guidance, implementation, migration, security, governance, Power Platform solutions and managed services, delivered by a dedicated Microsoft 365 practice with 50 certified consultants. More on Microsoft 365 & SharePoint Consulting →

Yes. TechTiera has migrated Slack and Workplace content into Microsoft Teams, including messages, attachments and reactions. More on Microsoft 365 & SharePoint Consulting →

Documents, metadata, versions, renditions, folder structures, permissions and, where the target supports it, audit trails. More on DocOrbit →

More than 27 ECM platforms, including OpenText Documentum and Content Server, IBM FileNet, Alfresco, OnBase, SharePoint, Box, M-Files and file shares. The connector list continues to expand and other targets are available on request. More on DocOrbit →

ECH360, or Engineering Content Hub 360, is TechTiera's engineering document management solution for drawings, specifications and engineering records. More on ECH360: Engineering Content Hub →

Asset-intensive organizations such as oil and gas, energy, utilities, manufacturing and capital projects. More on ECH360: Engineering Content Hub →

TestOrbit is TechTiera's test automation accelerator for functional, regression, workflow and cross-browser testing with detailed execution reporting. More on TestOrbit →

Applications with frequent changes, recurring releases or heavy regression needs. More on TestOrbit →

DocOrbit (ECM migration platform), ECH360 (Engineering Content Hub 360) and TestOrbit (test automation accelerator). Additional AI accelerators are in development. More on Products & Accelerators →

Products are typically delivered with TechTiera implementation and support services, so they are configured and run correctly for your environment. More on Products & Accelerators →