Microsoft 365 Support Engineer
Malaysia, Penang · Onsite · Full-Time
Job description
Support secure Microsoft 365 workplaces, identity services and managed endpoint environments. Help users resolve service issues while improving documentation, operational consistency and the reliability of everyday collaboration tools.
Key responsibilities
- Triage and resolve Microsoft 365 incidents and service requests.
- Support user identities, authentication and access through Microsoft Entra ID.
- Assist with endpoint configuration, policy troubleshooting and device management using Intune.
- Investigate collaboration and productivity issues and coordinate escalations when required.
- Document resolutions, recurring problems and approved operational procedures.
- Support planned changes, service monitoring and user guidance, including Copilot readiness.
Skills and experience
- Experience supporting Microsoft 365 and user-facing workplace services.
- Working knowledge of Entra ID, identity permissions and authentication troubleshooting.
- Familiarity with Intune and endpoint management concepts.
- Clear written communication and a structured approach to incident handling.
- Ability to follow change procedures and protect user and organizational information.
Additional experience
- Exposure to PowerShell automation and service-desk processes.
- Experience supporting Microsoft Teams, SharePoint Online or Exchange Online.
Career enquiries
Use the career enquiry form on this page and include the role title, your relevant skills and preferred location in your message.