Put AI agents to work on real processes, alongside the robots and APIs that execute reliably and the people who stay accountable, and keep them out of the pile of cancelled pilots.
Also known as agentic AI, agentic process automation, AI agents for business processes
Agentic automation uses AI agents, software that can interpret a goal, reason over context, decide on steps and use tools, inside business processes. Agents handle judgment-heavy steps such as reading an exception, choosing the next action or drafting a response, while robots and APIs execute deterministic steps and people approve high-risk decisions. Orchestration platforms such as UiPath Maestro, Automation Anywhere Agentic Process Automation, SS&C Blue Prism WorkHQ and Microsoft Copilot Studio coordinate all three. TechTiera selects use cases, builds and evaluates agents, and governs them in production.
Advice, build, migration and 24x7 operations from one accountable team.
Candidate steps scored on judgment needed, volume, risk and data readiness, each with a baseline.
Agents with scoped tools, instructions and context, on your chosen platform or custom frameworks.
Agents, robots, APIs and people combined in one governed process with clear hand-offs.
Agents tested against real historical cases before they touch live work, then traced in production.
Inventory, approval, permissions, monitoring, cost control and audit for every agent.
Systems exposed to agents safely through APIs, automations and Model Context Protocol (MCP) servers.
Gartner expects more than 40% of agentic AI projects to be cancelled by the end of 2027, citing escalating costs, unclear business value and inadequate risk controls. It also warns about "agent washing", where existing chatbots and RPA are simply relabelled. The projects we see succeed share four habits:
| If the step... | Use |
|---|---|
| Follows fixed rules on structured data | Robot or API |
| Needs reading, judgment or choosing among options, with recoverable errors | AI agent with evaluation and thresholds |
| Has high financial, legal or customer impact | Person, supported by the agent's recommendation |
| Spans days or weeks and many parties | Orchestration (Maestro, APA, WorkHQ) holding state across all three |
UiPath, Automation Anywhere, Power Automate, SS&C Blue Prism, Tungsten Automation, SAP, ServiceNow and open-source, so the tool fits the process, not the other way round.
Trusted RPA services provider to 50 of the Fortune 1000, with a dedicated Intelligent Automation practice and center of excellence.
A Tungsten Automation Gold Partner practice with 100+ engagements, plus ABBYY, UiPath and cloud document AI.
Narrow use cases, evaluation sets, scoped permissions and cost tracking, so agents make it to production.
Onsite, offshore or remote delivery for clients in North America, Europe, the Middle East and Asia Pacific.
Defined scope and price per automation or wave, from design to hypercare.
Flexible capacity for discovery, proofs of concept and evolving requirements.
A named automation pod working as an extension of your CoE.
SLA-backed bot and agent operations, upgrades and enhancements on monthly terms.
Excerpts from published TechTiera client work.
Reusable crawlers and domain-specific robots continuously collect, validate and consolidate public corporate and shareholder data, including N-PX proxy voting filings, cutting manual research effort.
Read the case studyRobots gather energy and power market data from multiple sources and validate it before it reaches analysts, replacing repetitive manual collection.
Read the case studyAutomation collects and structures electronic component documentation for bills of materials, giving engineering teams consistent, current component data.
Read the case studyAgentic automation uses AI agents that can reason and choose actions inside business processes, orchestrated together with robots, APIs and people so judgment-heavy work can be automated under control.
RPA follows fixed rules. AI agents interpret context and decide what to do next. In practice they work together: agents decide, robots and APIs execute, and people approve high-risk steps.
Gartner predicts over 40% will be cancelled by the end of 2027 because of escalating costs, unclear business value or inadequate risk controls. Narrow scope, evaluation, governance and cost tracking reduce that risk.
UiPath, Automation Anywhere, SS&C Blue Prism WorkHQ, Microsoft Copilot Studio and IBM watsonx Orchestrate, plus custom agents built with open frameworks and MCP where platforms do not fit.
Yes. TechTiera's AI and ML practice covers data, models and custom AI applications; this page focuses on agents inside automated business processes.
RPA, Maestro orchestration, agents, Document Understanding and Automation Cloud.
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