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MICROSOFT 365 CONSULTING · FOUNDATION

Entra ID & End-User Computing Managed Services

We run the two layers every Microsoft 365 user touches before anything else: who they are (Microsoft Entra ID) and the device they work on (Intune, Autopilot, Windows 365), with a service desk that knows both.

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Explore managed operations capabilities & delivery details
50Certified Microsoft 365 consultants
1,000+Identities per managed client estate
6Global service desk regions
24x7Managed support and monitoring
MICROSOFT 365. ONE TEAM.
Every sign-in is a policy decision.

Conditional Access, phishing-resistant MFA and just-in-time admin access decide who gets in, from where and on which device.

In short

What is Identity and EUC Managed Services?

Identity and end-user computing (EUC) managed services mean a partner operates your Microsoft Entra ID tenant, Conditional Access, MFA, privileged access and identity lifecycle, together with device management through Intune, Windows Autopilot and Cloud PCs, and the service desk that supports users. TechTiera provides all of these under one SLA so identity and device policy are managed together, not by separate teams.

Reviewed by TechTiera's Microsoft 365 Center of Excellence

At a glance

  • Identity: Entra ID, Entra Connect/Cloud Sync, Conditional Access, PIM, ID Governance, SSO for SaaS apps
  • Endpoints: Intune, Windows Autopilot, co-management, macOS/iOS/Android, Windows 365, Azure Virtual Desktop
  • Service desk: L1–L3, self-service password reset, knowledge base, ITSM integration
  • Security link: Device compliance and risk signals feed Conditional Access
  • Hours: 24x7 or business-hours coverage options

Identity & EUC Managed Services

How we manage Microsoft Entra ID

Identity is the control plane of Microsoft 365. Our engineers manage it as a security system, not a user directory:

  • Hybrid identity health. Entra Connect or Cloud Sync monitoring, sync error triage, staged move from AD FS federation to cloud authentication, and source-of-authority planning as organizations reduce dependence on on-premises Active Directory.
  • Conditional Access as code. Policies versioned, tested in report-only mode, and deployed through a change process. Baselines align to Microsoft's Zero Trust guidance and CISA SCuBA recommendations.
  • Phishing-resistant authentication. Rollout of passkeys, FIDO2 keys and Windows Hello for Business, with retirement of SMS and voice methods for administrators first.
  • Privileged access. Privileged Identity Management with just-in-time activation, approval workflows and alerting; break-glass accounts monitored and tested.
  • Lifecycle and governance. HR-driven joiner/mover/leaver automation with Entra ID Governance, access packages, access reviews and guest expiry.
  • Application SSO. SAML/OIDC integration and SCIM provisioning for SaaS apps so access follows the identity lifecycle.

Identity & EUC Managed Services

End-user computing: modern device management

Our EUC practice moves organizations from image-based, on-premises management to cloud-native endpoints without disrupting users.

CapabilityWhat we deliver
Windows AutopilotZero-touch provisioning direct from OEM or reseller; user-driven and pre-provisioned modes; device preparation for faster setup
Intune policySettings catalog baselines, security baselines, update rings and Windows Autopatch, compliance policies tied to Conditional Access
Co-managementPhased workload shift from Configuration Manager to Intune with a clear exit plan
ApplicationsWin32 and Microsoft Store packaging, Enterprise App Management, dependency and supersedence rules
Mobile and MaciOS/iPadOS, Android Enterprise and macOS enrollment, app protection policies for BYOD
Virtual desktopsWindows 365 Cloud PCs and Azure Virtual Desktop for contractors, offshore teams and regulated workloads
Endpoint analyticsStartup performance, app reliability and remediation scripts to fix issues before tickets are raised

Identity & EUC Managed Services

Service desk built for Microsoft 365

A generic help desk escalates most Microsoft 365 tickets. Ours resolves them, because analysts are trained on Entra ID, Intune, Exchange and Teams and work from runbooks our engineers maintain. We integrate with your ITSM platform (ServiceNow, Jira Service Management, Freshservice or Microsoft-native options), publish a self-service knowledge base, and report first-contact resolution, time to resolve and user satisfaction every month. Service desks operate from TechTiera locations worldwide: the USA, India, Europe, APAC (Malaysia, the Philippines and Indonesia), the UAE and Australia, giving follow-the-sun coverage and local-time support.

How we deliver

How does a TechTiera engagement run?

Each phase ends with a deliverable you can review before the next one starts.

  1. Baseline

    Identity and endpoint health check: sync, Conditional Access gaps, MFA coverage, device compliance.

  2. Stabilize

    Fix high-risk findings first: legacy auth, privileged accounts, non-compliant devices.

  3. Transition

    Knowledge transfer, runbooks, ITSM integration and parallel running.

  4. Operate

    24x7 or business-hours monitoring, support and change management.

  5. Improve

    Quarterly roadmap: passwordless, Autopatch, governance automation, cost reduction.

Accelerators and tools

Accelerators and tools TechTiera brings

Microsoft-native tooling, proven third-party products where they add value, and TechTiera's own accelerators.

  • Entra ID Governance and PIM
  • Intune, Autopilot and Windows Autopatch
  • Conditional Access policy templates and report-only testing
  • Endpoint analytics and remediation scripts
  • ITSM integrations (ServiceNow, Jira SM)
  • TechTiera custom-built, AI-enabled ITSM platform with IT asset management
Discuss your environment
50Certified Microsoft 365 consultants
6Global service desk regions
6Global delivery regions
24x7Managed support and monitoring

Client work

Microsoft 365 programs we have delivered

Two full-lifecycle programs: each built from an empty tenant to 1,000 identities, then run by TechTiera under long-term managed services agreements.

Biotechnology · United States

Microsoft 365 from scratch for a large US-based biotech company

TechTiera implemented Microsoft 365 from the ground up and scaled the environment to 1,000 identities, delivering full-service consulting across identity, end-user computing, Exchange Online, SharePoint, OneDrive, Entra ID, Purview, Power Automate, Power BI and integrations with other enterprise systems. TechTiera continues to provide enhancements and day-to-day support under a long-term managed services agreement.

  • Entra ID
  • EUC
  • Exchange Online
  • SharePoint + OneDrive
  • Purview
  • Power Automate
  • Power BI
  • Integrations
  • Managed services
Reinsurance · Bermuda

Microsoft 365 from scratch for a Bermuda-based reinsurer

TechTiera implemented Microsoft 365 from scratch and scaled it to 1,000 identities, providing full-service consulting across identity, end-user computing, migrations, Exchange Online, SharePoint, OneDrive, Entra ID, Purview, Power Automate, Power BI and integrations with other systems, aligned to the expectations of a BMA-regulated insurer. TechTiera delivers ongoing enhancements and day-to-day support under a long-term managed services agreement.

  • Entra ID
  • EUC
  • Migrations
  • Exchange Online
  • SharePoint + OneDrive
  • Purview
  • Power Automate
  • Power BI
  • Managed services

Ways to engage

From licensing to managed services, one accountable team

Start wherever you are. Each stage can be bought on its own, and most clients combine several under one team.

Licensing

For teams renewing or changing Microsoft agreements

  • E3, E5, Business Premium and Copilot advice
  • Procurement through TechTiera
  • Right-sizing after deployment
Discuss licensing →

Implementation

For new tenants, migrations and major rollouts

  • Assessment and design
  • Build, migrate and adopt
  • Documented baselines and runbooks
Discuss implementation →

Enhancements and complex solutions

For teams that need more than configuration

  • Custom development and integrations
  • Automation and AI agents
  • Power BI and Fabric solutions
Discuss enhancements →

Managed services

For organizations that want Microsoft 365 run for them

  • 24x7 monitoring and L1–L3 support
  • Industry-standard SLAs
  • Monthly service reviews
Discuss managed →

Why TechTiera

Why choose TechTiera for Microsoft 365?

50 certified Microsoft 365 consultants

A dedicated Microsoft 365 practice inside TechTiera's Center of Excellence, with architects across identity, endpoints, collaboration, Power Platform, data, Azure and security.

Enterprise content management heritage

Decades of ECM delivery mean records, retention and regulated document control are designed in, not bolted on.

Our own accelerators and tools

DocOrbit migration, tenant baseline templates, PowerShell automation, JML provisioning, governance and security assessment toolkits.

Full lifecycle, one team

The team that designs your environment stays accountable for running it, from licensing to managed services.

Azure, DevOps and cloud migration depth

Identity, security and data span Microsoft 365 and Azure, so we design and operate both together.

Proven in regulated industries

Full-service Microsoft 365 programs for a US biotech company and a Bermuda reinsurer, each scaled to 1,000 identities.

Global service desks, follow-the-sun

USA, India, Europe, APAC (Malaysia, the Philippines, Indonesia), the UAE and Australia.

SLA-based support with 24x7 coverage

P1 response in 15 minutes, monthly service reviews and clear escalation paths.

Questions, answered

Identity & EUC Managed Services FAQs

What is included in Entra ID managed services?

Sync and authentication health, Conditional Access and MFA policy management, privileged identity management, identity lifecycle automation, access reviews, guest management, SaaS single sign-on and incident response for sign-in risk.

Can you migrate us from AD FS to cloud authentication?

Yes. We inventory relying parties, move Microsoft 365 to password hash sync or pass-through authentication using staged rollout, migrate other applications to Entra ID SSO, and decommission AD FS servers.

Do we still need Configuration Manager?

Many organizations can retire it. We use co-management to move workloads to Intune in phases, keep Configuration Manager only for edge cases such as complex OS deployment, and plan its exit.

How does device compliance improve security?

Intune evaluates each device against your rules (encryption, OS version, threat level). Conditional Access then allows, limits or blocks access to Microsoft 365 based on that result, so unhealthy devices cannot reach corporate data.

Do you support Windows 365 and Azure Virtual Desktop?

Yes. We design, deploy and manage Cloud PCs and Azure Virtual Desktop host pools, including image management, FSLogix profiles, scaling plans and cost monitoring.

Can the service desk work in our ITSM tool?

Yes. Our analysts work inside your ITSM platform with your categories and SLAs, or we provide a TechTiera-hosted desk if you prefer.

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