Backlog
Too many small apps
Spreadsheets and email-driven processes pile up. Low-code clears the backlog with governed apps.
TechTiera:: OpenText Partner · AppWorks Practice
OpenText AppWorks Low-Code Consulting
TechTiera builds business applications on OpenText AppWorks, the low-code platform behind OpenText case management and process apps. We design the data model, screens, rules and integrations so apps go live quickly and stay maintainable.
Explore intelligent automation capabilities & delivery details
~30 yrsWith OpenText and Documentum platforms
30+Certified content specialists
10OpenText product practices
12Services from license to support
AppWorks entity · PermitCase
- Lifecycle
- Submitted › Review › Inspect › Decide
- SLA
- 10 business days
- Documents
- Content Server folder
- Roles
- Applicant, Reviewer, Inspector
- Status
- Inspect · day 4
rule: if risk = High then assign Senior Inspector
Every engagement starts from your real configuration, data and processes.
In short
What does TechTiera do for OpenText AppWorks?
TechTiera provides OpenText AppWorks services as an OpenText partner: licensing advice and resale, application and case management design, low-code development of entities, forms, rules and lifecycles, AppWorks Gateway and mobile, integrations with Content Server, Documentum, xECM, SAP and REST services, upgrades from Process Suite and older AppWorks releases, testing, and application support.
- Business owners who need case or request-handling apps faster than custom development allows.
- Public sector agencies managing permits, inspections, complaints or investigations.
- IT teams maintaining older Process Suite or AppWorks apps that need upgrading.
- ECM owners who want apps built directly on top of governed OpenText content.
Why act now
Why AppWorks owners are planning changes now
Platform naming
AppWorks is now Process Automation
AppWorks capabilities now ship as OpenText Process Automation. Older apps need a planned upgrade.
Case management
Regulated cases need audit trails
AppWorks case apps keep every decision, document and step on record.
Mobile
Field teams need access
AppWorks Gateway and responsive apps bring cases to inspectors and field staff.
AppWorks services
OpenText AppWorks services from license to managed support
Start with one focused engagement or run the full lifecycle with a single accountable team of certified OpenText consultants.
License and design
License advisory and resale
Size AppWorks users and environments and buy through TechTiera.
Application discovery
Processes, case types, roles and data mapped before build.
Solution architecture
Entity model, integrations and security designed up front.
Develop
Low-code development
Entities, forms, lists, rules, lifecycles and dashboards built in AppWorks.
Case management
Case types, tasks, SLAs and document handling for regulated work.
Integrations
Content Server, Documentum, xECM, SAP, REST and database connections.
Upgrade
Process Suite and AppWorks upgrades
Older apps moved to current OpenText Process Automation releases.
Gateway and mobile
AppWorks Gateway and responsive interfaces for mobile users.
Cloud deployment
Apps deployed in cloud or containerized environments.
Support
Application support
Fixes, enhancements and releases under service levels.
Performance reviews
Rules, queries and integrations tuned as volumes grow.
Managed services
Ongoing ownership of your AppWorks app portfolio.
Coverage
AppWorks components we implement, upgrade and support
| Component | What we do | Typical outcome |
|---|---|---|
| AppWorks Platform | Design, build, upgrade | Governed low-code apps |
| Case management apps | Case types, tasks, SLAs | Auditable case handling |
| AppWorks Gateway | Mobile and app delivery | Field access |
| Process Suite (legacy) | Assessment and upgrade | Supported platform |
| Content integration | Content Server, Documentum, xECM | Documents inside every case |
| Integrations | SAP, REST, databases, email | Connected processes |
Works with
- Content Server
- Documentum
- Extended ECM
- SAP
- REST APIs
- Microsoft 365
- Active Directory
- Mobile devices
How we deliver
A delivery approach built for production systems
Each phase ends with a deliverable you can review before the next one starts.
Assess
Architecture, versions, customizations, integrations, licenses and operations.
Assessment reportPlan
Scope, sequence, dependencies, acceptance criteria and cost.
Roadmap and estimateBuild
Configure, develop, integrate, upgrade or migrate in controlled releases.
Tested releaseValidate
Testing, rehearsed cutover and validation evidence where regulation requires it.
Sign-off and cutoverRun
Hypercare, then support or managed services with agreed service levels.
Service reports
Ways to start
Fixed-scope AppWorks engagements
Each starting point has a defined scope and deliverable, so you know what you will get before work begins.
AppWorks Health Check
For teams with performance issues, audit findings or an unknown platform state.
- Configuration, security and operations review
- Performance and integration diagnostics
- Prioritized fix list with effort estimates
AppWorks License Review
For organizations approaching an OpenText renewal or audit.
- Entitlement and usage reconciliation
- Savings and risk summary
- Recommended license or subscription model
AppWorks Roadmap Assessment
For teams planning an upgrade, cloud move or new rollout.
- Current-state inventory and gaps
- Target architecture and options
- Phased plan with costs and timeline
Client work
AppWorks case study
State government · USA
Permit and inspection case management on AppWorks for a US state agency
Built a low-code case management application for permits and inspections on AppWorks, with documents stored in OpenText content management and mobile access for inspectors.
See more OpenText case studies →- One system for applications, reviews, inspections and decisions
- Full audit trail for every case
- Inspectors work from mobile devices in the field
Questions, answered
OpenText AppWorks consulting FAQs
What is OpenText AppWorks?
OpenText AppWorks is a low-code platform for building business and case management applications on top of OpenText content. Its capabilities now ship as OpenText Process Automation.
Is AppWorks the same as OpenText Process Automation?
AppWorks capabilities have been brought into OpenText Process Automation. TechTiera supports existing AppWorks apps and builds new apps on the current platform.
What kinds of apps can be built on AppWorks?
Case management, request handling, permits and inspections, claims, onboarding, contract management and other process-driven apps that need documents and audit trails.
Can AppWorks apps use our existing OpenText content?
Yes. AppWorks integrates with Content Server, Documentum and Extended ECM so cases store and use governed documents.
Can you upgrade old Process Suite applications?
Yes. We assess Process Suite and older AppWorks apps and upgrade or rebuild them on current releases.
Do you support AppWorks apps after go-live?
Yes. We provide application support, enhancements and managed services.
How do we get started with AppWorks consulting?
Most clients start with a AppWorks health check, a license review or a roadmap assessment. Each has a fixed scope and a clear deliverable, and a TechTiera consultant can discuss options on a short call.
Which industries does TechTiera support for AppWorks?
Life sciences and pharmaceuticals, biotech, energy and utilities, construction, government, manufacturing, chemicals, glass and materials, banking, insurance, telecom and media.
