Manual approvals
Work waits in inboxes
Email approvals hide status and delay decisions. Automated workflows show who holds what.
TechTiera:: OpenText Partner · Process Automation Practice
OpenText Process Automation Consulting, workflows that move documents and decisions
TechTiera automates content-heavy processes with OpenText Process Automation: approvals, reviews, onboarding, change control and case handling. Documents, data and decisions move together with a full audit trail.
Explore intelligent automation capabilities & delivery details
~30 yrsWith OpenText and Documentum platforms
30+Certified content specialists
10OpenText product practices
12Services from license to support
Process · ENG_CHANGE_REQUEST
- Step
- Quality review (3 of 6)
- Owner
- QA Engineering
- SLA
- 48 h · on track
- Documents
- Drawing rev C, impact sheet
- Next
- Plant manager approval
on reject → return to author on approve → release to SAP
Every engagement starts from your real configuration, data and processes.
In short
What does TechTiera do for OpenText Process Automation?
TechTiera delivers OpenText Process Automation services as an OpenText partner: process discovery and prioritization, licensing advice and resale, BPMN process and case design, low-code build, rules and SLAs, integration with Content Server, Documentum, xECM, Intelligent Capture, SAP and Microsoft 365, upgrades from AppWorks and Process Suite, and ongoing support.
- Operations leaders with approval chains run through email and spreadsheets.
- Quality and engineering teams managing change control, reviews and sign-offs.
- HR and shared services running onboarding, requests and service cases.
- ECM owners whose Content Server or Documentum workflows have outgrown their tools.
Why act now
Why Process Automation owners are planning changes now
Audit
Regulators ask for proof
Automated processes record every step, decision and document version.
Platform change
AppWorks became Process Automation
Existing AppWorks and Process Suite apps need a planned path to current releases.
AI and capture
Intake is getting smarter
Capture and AI can route work automatically once processes are modeled.
Process Automation services
OpenText Process Automation services from license to managed support
Start with one focused engagement or run the full lifecycle with a single accountable team of certified OpenText consultants.
Discover and plan
Process discovery
Candidate processes ranked by volume, delay, risk and value.
License advisory and resale
Size users and environments and buy through TechTiera.
Target design
BPMN models, roles, SLAs and data defined with process owners.
Automate
Workflow and case build
Processes, forms, rules, escalations and dashboards built.
Content integration
Documents from Content Server, Documentum and xECM used inside each step.
System integration
SAP, Microsoft 365, Intelligent Capture and REST services connected.
Upgrade
AppWorks and Process Suite upgrades
Existing apps moved to current Process Automation releases.
ECM workflow modernization
Older Content Server and Documentum workflows rebuilt where needed.
Cloud deployment
Processes deployed in cloud or containerized environments.
Improve
Process monitoring
Cycle times, bottlenecks and SLA breaches tracked.
Continuous improvement
Rules and routing refined from real data.
Managed services
Support and enhancements under service levels.
Coverage
Process Automation components we implement, upgrade and support
| Component | What we do | Typical outcome |
|---|---|---|
| OpenText Process Automation | Design, build, upgrade | Automated, auditable processes |
| BPMN workflows | Approvals, reviews, onboarding | Faster decisions |
| Case management | Exceptions and investigations | Clear ownership |
| Content Server / Documentum workflow | Assessment and modernization | Workflows that fit today |
| Capture-triggered processes | Intelligent Capture intake | Work routed automatically |
| Dashboards and SLAs | Monitoring and reporting | Visible process performance |
Works with
- Content Server
- Documentum
- Extended ECM
- Intelligent Capture
- SAP
- Microsoft 365
- REST APIs
How we deliver
A delivery approach built for production systems
Each phase ends with a deliverable you can review before the next one starts.
Assess
Architecture, versions, customizations, integrations, licenses and operations.
Assessment reportPlan
Scope, sequence, dependencies, acceptance criteria and cost.
Roadmap and estimateBuild
Configure, develop, integrate, upgrade or migrate in controlled releases.
Tested releaseValidate
Testing, rehearsed cutover and validation evidence where regulation requires it.
Sign-off and cutoverRun
Hypercare, then support or managed services with agreed service levels.
Service reports
Ways to start
Fixed-scope Process Automation engagements
Each starting point has a defined scope and deliverable, so you know what you will get before work begins.
Process Automation Health Check
For teams with performance issues, audit findings or an unknown platform state.
- Configuration, security and operations review
- Performance and integration diagnostics
- Prioritized fix list with effort estimates
Process Automation License Review
For organizations approaching an OpenText renewal or audit.
- Entitlement and usage reconciliation
- Savings and risk summary
- Recommended license or subscription model
Process Automation Roadmap Assessment
For teams planning an upgrade, cloud move or new rollout.
- Current-state inventory and gaps
- Target architecture and options
- Phased plan with costs and timeline
Client work
Process Automation case study
Manufacturing · USA
Engineering change approvals automated for a US manufacturer
Replaced email-based engineering change approvals with an OpenText Process Automation workflow linked to controlled drawings and SAP, with dashboards for plant managers.
See more OpenText case studies →- Every change request tracked from request to release
- Drawings and approvals linked in one record
- Approved changes released to SAP automatically
Questions, answered
OpenText Process Automation consulting FAQs
What is OpenText Process Automation?
OpenText Process Automation is OpenText's platform for automating workflows and case management around content. It includes the capabilities previously sold as AppWorks and Process Suite.
Which processes are best to automate first?
Processes with high volume, many handoffs, compliance needs or long delays, such as approvals, change control, onboarding and claims. Our discovery ranks candidates by value.
Can Process Automation use documents in Content Server or Documentum?
Yes. Workflows can read, create and update documents in Content Server, Documentum and Extended ECM so each step works with governed content.
Can you upgrade AppWorks or Process Suite applications?
Yes. We assess existing apps and upgrade or rebuild them on current OpenText Process Automation releases.
How is OpenText Process Automation different from Content Server workflow?
Content Server workflow handles document-centric routing inside the repository. Process Automation adds case management, richer rules, integrations and dashboards across systems.
Do you support processes after go-live?
Yes. We monitor performance, refine rules and provide support and managed services.
How do we get started with Process Automation consulting?
Most clients start with a Process Automation health check, a license review or a roadmap assessment. Each has a fixed scope and a clear deliverable, and a TechTiera consultant can discuss options on a short call.
Which industries does TechTiera support for Process Automation?
Life sciences and pharmaceuticals, biotech, energy and utilities, construction, government, manufacturing, chemicals, glass and materials, banking, insurance, telecom and media.
