Legacy tools
Older composition platforms are ageing
StreamServe, Documaker and older Exstream versions are costly to maintain. Consolidating on current Exstream cuts template counts and effort.
TechTiera:: OpenText Partner · Exstream Practice
OpenText Exstream Consulting, every customer communication, every channel
TechTiera implements OpenText Exstream, part of OpenText Communications, for statements, policies, letters and notices. We design templates, connect data sources, migrate legacy composition tools and run output operations.
Explore marketing & experience capabilities & delivery details
~30 yrsWith OpenText and Documentum platforms
30+Certified content specialists
10OpenText product practices
12Services from license to support
Exstream job · STMT_MONTHLY
- Customers
- 1.8M
- Channels
- Email 64% · Print 36%
- Templates
- Statement v12
- Rules
- Regulatory notice by state
- Output
- PDF/A, AFP, HTML
if paperless = Y → email + portal else → print stream
Every engagement starts from your real configuration, data and processes.
In short
What does TechTiera do for OpenText Exstream?
TechTiera delivers OpenText Exstream services as an OpenText partner: licensing advice and resale, customer communications strategy, template and design work in Design Manager and Communications Designer, Empower for business users, data and core-system integration, migration from StreamServe, Documaker, xPression and older Exstream releases, cloud deployment, print and digital output, and managed communications services.
- Insurance and banking teams producing policies, statements and regulatory notices.
- Utilities and telecom running high-volume bills and customer letters.
- Marketing and CX leaders moving customers from print to digital channels.
- IT teams retiring legacy composition tools such as StreamServe, Documaker or xPression.
Why act now
Why Exstream owners are planning changes now
Digital channels
Customers expect digital first
Email, web and mobile delivery need responsive templates and consent-aware routing.
Business control
Template changes take too long
Empower lets business users edit approved content without IT change requests.
Cloud
Communications in the cloud
OpenText Communications cloud options remove print-server and batch infrastructure.
Exstream services
OpenText Exstream services from license to managed support
Start with one focused engagement or run the full lifecycle with a single accountable team of certified OpenText consultants.
License and strategy
License advisory and resale
Size Exstream modules and volumes and buy through TechTiera.
Communications assessment
Template inventory, data sources, channels and volumes mapped.
Template rationalization
Duplicate and obsolete templates identified before migration.
Design and integrate
Template design
Statements, policies, letters and notices built for print and digital.
Empower
Business-user editing with approval workflows.
Integrations
Guidewire, Duck Creek, SAP, core banking and CRM data connected.
Migrate
Legacy migration
StreamServe, Documaker, xPression and older Exstream templates converted.
Upgrades
Exstream moved to current releases with regression-tested output.
Cloud deployment
Communications moved to cloud or containerized environments.
Operate
Output operations
Batch, on-demand and interactive runs monitored and supported.
Regulatory change
Template updates for rate, regulatory and brand changes.
Managed services
Ongoing communications operations under service levels.
Coverage
Exstream components we implement, upgrade and support
| Component | What we do | Typical outcome |
|---|---|---|
| Exstream Design Manager | Templates, rules, variable data | Accurate, consistent output |
| Communications Designer | Modern template design | Faster template changes |
| Empower | Business-user editing | Less IT dependency |
| Batch and on-demand output | Print streams, PDF, AFP | Reliable high-volume production |
| Digital delivery | Email, web, SMS, mobile | Lower print and postage |
| Legacy migration | StreamServe, Documaker, xPression | One communications platform |
Works with
- Guidewire
- Duck Creek
- SAP
- Core banking
- Salesforce
- Content Server
- Documentum
- Print vendors
How we deliver
A delivery approach built for production systems
Each phase ends with a deliverable you can review before the next one starts.
Assess
Architecture, versions, customizations, integrations, licenses and operations.
Assessment reportPlan
Scope, sequence, dependencies, acceptance criteria and cost.
Roadmap and estimateBuild
Configure, develop, integrate, upgrade or migrate in controlled releases.
Tested releaseValidate
Testing, rehearsed cutover and validation evidence where regulation requires it.
Sign-off and cutoverRun
Hypercare, then support or managed services with agreed service levels.
Service reports
Ways to start
Fixed-scope Exstream engagements
Each starting point has a defined scope and deliverable, so you know what you will get before work begins.
Exstream Health Check
For teams with performance issues, audit findings or an unknown platform state.
- Configuration, security and operations review
- Performance and integration diagnostics
- Prioritized fix list with effort estimates
Exstream License Review
For organizations approaching an OpenText renewal or audit.
- Entitlement and usage reconciliation
- Savings and risk summary
- Recommended license or subscription model
Exstream Roadmap Assessment
For teams planning an upgrade, cloud move or new rollout.
- Current-state inventory and gaps
- Target architecture and options
- Phased plan with costs and timeline
Client work
Exstream case study
Banking · APAC
Statement and notice migration to OpenText Exstream for an APAC bank
Migrated customer statements and notices from a legacy composition tool to OpenText Exstream, rationalized templates and added digital delivery alongside print.
See more OpenText case studies →- Legacy composition platform retired
- Fewer templates to maintain after rationalization
- Statements delivered by email and portal as well as print
Questions, answered
OpenText Exstream consulting FAQs
What is OpenText Exstream?
OpenText Exstream is a customer communications management platform, now part of OpenText Communications. It creates personalized statements, policies, letters and notices for print, email, web and mobile.
Can TechTiera migrate from StreamServe or Documaker to Exstream?
Yes. We inventory and rationalize templates, convert them to Exstream, regression-test output against the old system and retire the legacy tool.
What is Exstream Empower?
Empower is the Exstream editor that lets business users change approved content in templates without developer help, with approval workflows.
Can Exstream integrate with Guidewire or Duck Creek?
Yes. We connect Exstream to insurance platforms such as Guidewire and Duck Creek, and to SAP, core banking and CRM systems.
Can Exstream run in the cloud?
Yes. OpenText offers cloud options for Exstream. We plan and deliver the move and operate it afterwards.
Do you offer managed communications services?
Yes. We monitor runs, handle template changes and support production under service levels.
How do we get started with Exstream consulting?
Most clients start with a Exstream health check, a license review or a roadmap assessment. Each has a fixed scope and a clear deliverable, and a TechTiera consultant can discuss options on a short call.
Which industries does TechTiera support for Exstream?
Life sciences and pharmaceuticals, biotech, energy and utilities, construction, government, manufacturing, chemicals, glass and materials, banking, insurance, telecom and media.
