Virtual agents that do more than answer FAQs: they look things up, complete requests through your automations and hand over to a person with the full context.
Also known as virtual agents, intelligent chatbots, Microsoft Copilot Studio
Conversational AI uses natural language processing and large language models to let people ask questions and get work done in chat, messaging or voice. Enterprise virtual agents answer from approved knowledge, collect information, call automations and APIs to complete requests, and hand over to a human agent with context when needed. TechTiera builds virtual agents on Microsoft Copilot Studio, Google Dialogflow CX, Amazon Lex, IBM watsonx Assistant and Kore.ai, connected to RPA, document processing and business systems.
Advice, build, migration and 24x7 operations from one accountable team.
Top intents chosen from real tickets, chats and calls, each with a baseline.
Approved sources connected and cleaned so answers are current and cited.
Flows, RPA bots and APIs that let the agent actually reset, update, book or submit.
Seamless transfer to live agents with the conversation and collected data.
IVR modernization with natural-language voice on Amazon Connect, Google or Microsoft.
Unanswered questions, drop-off points and handovers reviewed and fixed every month.
The difference users notice is simple: does the conversation end with the problem solved? We design each virtual agent around completed outcomes rather than answered questions:
UiPath, Automation Anywhere, Power Automate, SS&C Blue Prism, Tungsten Automation, SAP, ServiceNow and open-source, so the tool fits the process, not the other way round.
Trusted RPA services provider to 50 of the Fortune 1000, with a dedicated Intelligent Automation practice and center of excellence.
A Tungsten Automation Gold Partner practice with 100+ engagements, plus ABBYY, UiPath and cloud document AI.
Narrow use cases, evaluation sets, scoped permissions and cost tracking, so agents make it to production.
Onsite, offshore or remote delivery for clients in North America, Europe, the Middle East and Asia Pacific.
Defined scope and price per automation or wave, from design to hypercare.
Flexible capacity for discovery, proofs of concept and evolving requirements.
A named automation pod working as an extension of your CoE.
SLA-backed bot and agent operations, upgrades and enhancements on monthly terms.
Excerpts from published TechTiera client work.
For a shipper handling thousands of export shipments a day, TechTiera assessed bill of lading issuance, customs filing, arrival notices and customer communications, then designed RPA integrated with EDI transactions and customs workflows.
Read the case studyOrder and status details buried in email text are extracted by bots into structured Excel workbooks for the operations team.
Read the case studyA self-service request and cloud automation service now builds each capital project's Microsoft 365 site with the right structure and permissions as soon as it is approved, with a full record of every request.
Read the case studyConversational AI uses natural language processing and AI models to let people interact with systems through chat or voice, so they can ask questions and complete requests in plain language.
A basic chatbot follows scripted answers. A virtual agent understands varied requests, uses knowledge and can take actions through automations and APIs, handing over to a person when needed.
Copilot Studio suits Microsoft 365 and Teams users, Amazon Lex suits Amazon Connect contact centers, Dialogflow CX suits Google Cloud users, and Kore.ai and watsonx suit multi-channel enterprise programs.
The agent calls a flow, bot or API to complete the request, such as updating a record in a legacy system, then confirms the result to the user.
AI agents orchestrated with robots, APIs and people, with evaluation and governance.
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