Bots and agents that keep running at month-end, after application upgrades and on public holidays, watched by a team that fixes them before your users notice.
Also known as RPA managed services, Robotic Operations Center, bot monitoring
Automation managed services keep an organization's robots, AI agents and automation platforms running and improving under a service-level agreement. TechTiera's Robotic Operations Center (ROC) monitors bot and agent runs 24x7x365, restarts and fixes failures, handles business exceptions with your teams, applies platform upgrades, maintains infrastructure and licences, delivers enhancements from a monthly pool of hours and reports value and performance. It supports UiPath, Automation Anywhere, Microsoft Power Automate, SS&C Blue Prism and Tungsten Automation and other platforms.
Advice, build, migration and 24x7 operations from one accountable team.
Every run watched, with alerts for failures, slow runs and queue build-up.
Failures fixed under SLA and root causes removed so they do not recur.
Application releases tested against bots before they reach production.
Orchestrators, runners, credentials, licences and upgrades kept current.
A monthly pool of hours for improvements and small new automations.
Hours returned, success rates and cost per transaction reported every month.
UiPath, Automation Anywhere, Power Automate, SS&C Blue Prism, Tungsten Automation, SAP, ServiceNow and open-source, so the tool fits the process, not the other way round.
Trusted RPA services provider to 50 of the Fortune 1000, with a dedicated Intelligent Automation practice and center of excellence.
A Tungsten Automation Gold Partner practice with 100+ engagements, plus ABBYY, UiPath and cloud document AI.
Narrow use cases, evaluation sets, scoped permissions and cost tracking, so agents make it to production.
Onsite, offshore or remote delivery for clients in North America, Europe, the Middle East and Asia Pacific.
Defined scope and price per automation or wave, from design to hypercare.
Flexible capacity for discovery, proofs of concept and evolving requirements.
A named automation pod working as an extension of your CoE.
SLA-backed bot and agent operations, upgrades and enhancements on monthly terms.
Excerpts from published TechTiera client work.
A centralized RPA platform on Tungsten Automation (formerly Kofax Kapow) now runs report generation, financial validation, file handling and web data collection for the bank, with reusable components, central scheduling and exception handling. TechTiera owned it end to end, from architecture to ongoing managed services.
Read the case studyFor a US bottled water company, bots query orders, book delivery appointments on a web portal, capture confirmation numbers and update the mainframe and Excel logs, then email a status report. An estimated 100+ hours a month are saved.
Read the case studyReusable crawlers and domain-specific robots continuously collect, validate and consolidate public corporate and shareholder data, including N-PX proxy voting filings, cutting manual research effort.
Read the case studyRPA managed services provide ongoing monitoring, support, maintenance, upgrades and enhancement of an organization's bots and automation platforms under a service-level agreement.
A ROC is a dedicated team and toolset that monitors and supports robots and AI agents around the clock, fixing failures, managing exceptions and reporting performance.
Yes. TechTiera supports UiPath, Automation Anywhere, Power Automate, SS&C Blue Prism, Tungsten Automation and others from one ROC.
We run a health check, knowledge transfer and shadow period, document every bot in a runbook, then take ownership under SLA.
Discovery, bot development, governance and 24x7 bot operations on every leading RPA tool.
Explore Robotic process automationAutomation serviceDesign, build, testing and hypercare for bots, agents and document AI.
Explore Bot and agent developmentAutomation serviceOperating model, pipeline, standards, security and agent governance.
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