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Intelligent Automation

Bot and Agent Development and Implementation

Automations built like software: designed with the people who own the process, coded to a standard, tested properly and handed over with a runbook.

Explore intelligent automation capabilities & delivery details

Also known as RPA development, bot development, automation implementation

Glass building blocks assembling into a bot as a ribbon of code winds through them
50+Fortune 1000 organizations served with RPA
100+Tungsten Automation engagements
15+automation platforms supported
24x7x365bot and agent operations

What does bot and agent development involve?

Bot and agent development turns a selected process into a production automation. It covers process design with the business owner, solution architecture, building robots, AI agents, document processing and integrations on the chosen platform, unit, integration and user acceptance testing, deployment and hypercare. TechTiera delivers development on UiPath, Automation Anywhere, Microsoft Power Automate, SS&C Blue Prism and Tungsten Automation and Copilot Studio, in agile sprints, with reusable components and documentation so automations are cheaper to maintain.

At a glance

Bot and Agent Development and Implementation at a glance

Delivery steps
Design, build, test, deploy, hypercare, handover
Typical timeline
Four to eight weeks for a first automation; faster for later ones that reuse components
Documentation
Process design document, solution design, test evidence, runbook
Testing
Unit, integration, regression and user acceptance testing with production-like data
Platforms
UiPath, Automation Anywhere, Microsoft Power Automate, SS&C Blue Prism and Tungsten Automation, Copilot Studio, SAP Build Process Automation, open-source
Delivery models
Fixed price per automation, sprint teams, or dedicated developers
Services

What does development with TechTiera include?

Advice, build, migration and 24x7 operations from one accountable team.

Process design

Steps, rules, exceptions and controls documented and signed off with the process owner.

Solution architecture

API, UI, document AI and agent steps chosen for reliability and cost.

Build

Robots and agents built on frameworks with shared libraries, logging and error handling.

Testing

Test cases for happy paths, business exceptions and system failures, with evidence for audit.

Deployment

Release through controlled pipelines with versioning and rollback.

Hypercare and handover

Two to four weeks of close monitoring, then a runbook and handover to support.

Expertise

How TechTiera approaches bot and agent development

Our build checklist

  • Is there an API? Use it before automating the screen.
  • Are business exceptions and system exceptions handled separately, with clear messages?
  • Does every transaction write a log line someone can audit?
  • Are credentials in a vault and the bot running under its own identity?
  • Can the automation restart safely from the middle of a batch?
  • Is there a runbook that tells support what "normal" looks like?

Typical use cases

  • Finance and accounting automation
  • HR process automation
  • IT process automation
  • Claims processing
  • Customer engagement automation
  • Document automation
Delivery approach

How is the work delivered?

  1. DiscoverProcess, volumes, rules, exceptions and value.
  2. DesignSteps per tool: API, bot, document AI, agent, person.
  3. BuildReusable components in short demoable sprints.
  4. TestHappy paths, exceptions and failures with real data.
  5. DeployControlled release, hypercare and a runbook.
  6. Run and improveROC monitoring and value reporting.
Why TechTiera

Why choose TechTiera for bot and agent development?

Vendor-neutral across 15+ platforms

UiPath, Automation Anywhere, Power Automate, SS&C Blue Prism, Tungsten Automation, SAP, ServiceNow and open-source, so the tool fits the process, not the other way round.

Proven at enterprise scale

Trusted RPA services provider to 50 of the Fortune 1000, with a dedicated Intelligent Automation practice and center of excellence.

Document AI depth

A Tungsten Automation Gold Partner practice with 100+ engagements, plus ABBYY, UiPath and cloud document AI.

Agents with guardrails

Narrow use cases, evaluation sets, scoped permissions and cost tracking, so agents make it to production.

See related case studies · AI and Agentic AI consulting

Engagement models

Which engagement models are available?

Onsite, offshore or remote delivery for clients in North America, Europe, the Middle East and Asia Pacific.

Fixed-price automations

Defined scope and price per automation or wave, from design to hypercare.

Time and materials

Flexible capacity for discovery, proofs of concept and evolving requirements.

Dedicated team

A named automation pod working as an extension of your CoE.

Managed services

SLA-backed bot and agent operations, upgrades and enhancements on monthly terms.

Case studies

TechTiera automation case studies

Excerpts from published TechTiera client work.

Packaged beverage · Tungsten RPA

Automated Order Scheduling and Legacy System Sync with Kofax RPA

For a US bottled water company, bots query orders, book delivery appointments on a web portal, capture confirmation numbers and update the mainframe and Excel logs, then email a status report. An estimated 100+ hours a month are saved.

Read the case study
Packaged beverage · Tungsten RPA

Remittance Processing Automation for a US-Based Bottled Water Company

Customer remittances are read and applied by bots, cutting the manual cash application work in the client's finance team.

Read the case study
Packaged beverage · Tungsten RPA

Deduction Process Automation for a US-Based Bottled Water Company

Customer deductions are collected, matched and routed by RPA so finance teams resolve disputes from organized data rather than spreadsheets and portals.

Read the case study

See all TechTiera case studies

FAQs

Bot and Agent Development and Implementation FAQs

How long does it take to develop an automation?

A first automation usually takes four to eight weeks from design to production. Later automations are faster because they reuse components and environments.

Do you provide dedicated automation development teams?

Yes. TechTiera provides dedicated automation pods of certified developers, architects and analysts that work as an extension of your CoE.

How do you test automations?

We test happy paths, business exceptions and system failures with production-like data, run regression suites before each release and keep test evidence for audit.

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Related automation services

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