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Intelligent Automation

SAP, ServiceNow, Pega, Appian and Open-Source RPA

Use the automation already inside your SAP, ServiceNow, Pega or Appian platform, or go code-first with open-source tools, when that is the cheaper and cleaner answer.

Explore enterprise applications capabilities & delivery details

Also known as SAP Build Process Automation (formerly SAP Intelligent RPA), ServiceNow RPA Hub, Pega Robotic Automation

Glass code brackets embracing a glowing automation core, linked to platform blocks
50+Fortune 1000 organizations served with RPA
100+Tungsten Automation engagements
15+automation platforms supported
24x7x365bot and agent operations

What is platform-native and open-source RPA?

Many enterprise platforms now include their own RPA. SAP Build Process Automation (formerly SAP Intelligent RPA) automates SAP and non-SAP tasks; ServiceNow RPA Hub adds robots to ServiceNow workflows; Pega Robotic Automation and Appian RPA sit inside those process platforms; and Nintex RPA, formerly Kryon, pairs with Nintex workflow. Code-first teams use open-source tools such as Robot Framework and Python libraries, or Sema4.ai, which acquired Robocorp in January 2024. TechTiera helps decide when platform-native or open-source RPA beats a standalone suite, then builds and supports it.

At a glance

SAP, ServiceNow, Pega, Appian and Open-Source RPA at a glance

SAP
SAP Build Process Automation for SAP GUI, S/4HANA and Fiori tasks, with prebuilt SAP content
ServiceNow
RPA Hub and Automation Engine to add robots to ServiceNow workflows
Process platforms
Pega Robotic Automation, Appian RPA, Nintex RPA
Open-source and code-first
Robot Framework, Python automation libraries, OpenRPA, Sema4.ai (formerly Robocorp)
When it fits
Automation mostly inside one platform, developer-led teams, or cost-sensitive unattended workloads
TechTiera services
Fit assessment, development, integration with your main RPA platform, testing, support
Services

What does TechTiera deliver for platform-native and open-source RPA?

Advice, build, migration and 24x7 operations from one accountable team.

Fit assessment

Platform-native, open-source and standalone RPA compared on your processes, skills and five-year cost.

SAP automation

SAP Build Process Automation bots and workflows for finance, procurement and master data.

ServiceNow automation

RPA Hub robots for legacy steps inside ServiceNow IT, HR and customer workflows.

Pega and Appian robotics

Robotic steps added to existing Pega or Appian case and process applications.

Open-source automation

Robot Framework and Python robots with CI/CD, version control and containerized runners.

Coexistence design

Clear rules for which platform automates what, so robots do not overlap.

Expertise

How TechTiera approaches platform-native and open-source RPA

Native, open-source or standalone suite?

  • Platform-native wins when the process lives almost entirely inside SAP, ServiceNow, Pega or Appian: one vendor, one security model, one support path.
  • Open-source wins when engineers already work in Python and Git and want automation treated like any other code, with no per-bot licences.
  • A standalone suite wins when automations cross dozens of applications and you need central orchestration, document AI and agents together.

Most of our larger clients end up with two of the three. The trick is a written rule for which one gets each new request.

Typical use cases

  • SAP vendor and material master updates
  • ServiceNow fulfilment steps in legacy tools
  • Pega customer service robotics
  • Appian case data collection
  • Developer-led test and data automation
Delivery approach

How is the work delivered?

  1. DiscoverProcess, volumes, rules, exceptions and value.
  2. DesignSteps per tool: API, bot, document AI, agent, person.
  3. BuildReusable components in short demoable sprints.
  4. TestHappy paths, exceptions and failures with real data.
  5. DeployControlled release, hypercare and a runbook.
  6. Run and improveROC monitoring and value reporting.
Why TechTiera

Why choose TechTiera for platform-native and open-source RPA?

Vendor-neutral across 15+ platforms

UiPath, Automation Anywhere, Power Automate, SS&C Blue Prism, Tungsten Automation, SAP, ServiceNow and open-source, so the tool fits the process, not the other way round.

Proven at enterprise scale

Trusted RPA services provider to 50 of the Fortune 1000, with a dedicated Intelligent Automation practice and center of excellence.

Document AI depth

A Tungsten Automation Gold Partner practice with 100+ engagements, plus ABBYY, UiPath and cloud document AI.

Agents with guardrails

Narrow use cases, evaluation sets, scoped permissions and cost tracking, so agents make it to production.

See related case studies · AI and Agentic AI consulting

Engagement models

Which engagement models are available?

Onsite, offshore or remote delivery for clients in North America, Europe, the Middle East and Asia Pacific.

Fixed-price automations

Defined scope and price per automation or wave, from design to hypercare.

Time and materials

Flexible capacity for discovery, proofs of concept and evolving requirements.

Dedicated team

A named automation pod working as an extension of your CoE.

Managed services

SLA-backed bot and agent operations, upgrades and enhancements on monthly terms.

Case studies

TechTiera automation case studies

Excerpts from published TechTiera client work.

Automotive manufacturing · Appian BPM

Accounts Payable Automation for a US-Based Automotive OEM Supplier

An Appian-based accounts payable workflow brings invoice intake, approvals and exception handling into one tracked process for an automotive OEM supplier.

Read the case study
Packaged beverage · Appian BPM

Order Management Portal for a Major Bottled Water Manufacturer

An Appian order management portal gives the manufacturer one place to capture, route and track orders, replacing email and manual hand-offs.

Read the case study
Market intelligence · Tungsten RPA

Intelligent Sourcing Data Automation and Critical Market Intelligence Platform

Tungsten RPA, Java services and SQL Server automate the full lifecycle of sourcing intelligence, from extraction and downloads through validation, transformation and storage, with heavy logic kept in code rather than bot steps.

Read the case study

See all TechTiera case studies

FAQs

SAP, ServiceNow, Pega, Appian and Open-Source RPA FAQs

What is SAP Build Process Automation?

SAP Build Process Automation is SAP's low-code workflow and RPA product, the successor to SAP Intelligent RPA, used to automate tasks in SAP and non-SAP applications.

Is open-source RPA suitable for enterprises?

Yes, for developer-led teams that can manage code, testing and runners themselves. It removes per-bot licences but needs engineering discipline and a support model.

What happened to Robocorp?

Robocorp was acquired by Sema4.ai in January 2024. Its open-source Python automation tools continue, and Sema4.ai focuses on enterprise AI agents.

Can platform-native RPA coexist with UiPath or Automation Anywhere?

Yes. We define which platform handles which processes and connect them through APIs and queues.

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