Build the team, rules and pipeline that turn a handful of bots into a lasting automation capability, with agents and citizen makers inside the same guardrails.
Also known as automation CoE, RPA center of excellence, automation operating model
An automation Center of Excellence (CoE) is the team and operating model that runs an organization's automation program. It owns the opportunity pipeline, design and coding standards, platform administration, security and compliance controls, release management, support and value reporting, and it enables business units and citizen developers to automate safely. With AI agents in production, the CoE also governs agent inventory, evaluation, permissions and cost. TechTiera designs, launches and can staff automation CoEs, drawing on its own Intelligent Automation COE.
Advice, build, migration and 24x7 operations from one accountable team.
Centralized, federated or hybrid model chosen for your size and culture, with roles and RACI.
One front door for ideas, with scoring, prioritization and a visible backlog.
Design documents, coding standards, reusable libraries and code review.
Bot and agent identities, credential vaults, access reviews, audit logging and SOX-ready controls.
Training, environments and guardrails so business users automate safely.
Benefits tracked per automation, from baseline to realized, reported monthly.
Bots do exactly what they are built to do. Agents decide. That changes what the CoE must govern:
UiPath, Automation Anywhere, Power Automate, SS&C Blue Prism, Tungsten Automation, SAP, ServiceNow and open-source, so the tool fits the process, not the other way round.
Trusted RPA services provider to 50 of the Fortune 1000, with a dedicated Intelligent Automation practice and center of excellence.
A Tungsten Automation Gold Partner practice with 100+ engagements, plus ABBYY, UiPath and cloud document AI.
Narrow use cases, evaluation sets, scoped permissions and cost tracking, so agents make it to production.
Onsite, offshore or remote delivery for clients in North America, Europe, the Middle East and Asia Pacific.
Defined scope and price per automation or wave, from design to hypercare.
Flexible capacity for discovery, proofs of concept and evolving requirements.
A named automation pod working as an extension of your CoE.
SLA-backed bot and agent operations, upgrades and enhancements on monthly terms.
Excerpts from published TechTiera client work.
A centralized RPA platform on Tungsten Automation (formerly Kofax Kapow) now runs report generation, financial validation, file handling and web data collection for the bank, with reusable components, central scheduling and exception handling. TechTiera owned it end to end, from architecture to ongoing managed services.
Read the case studyTungsten RPA, Java services and SQL Server automate the full lifecycle of sourcing intelligence, from extraction and downloads through validation, transformation and storage, with heavy logic kept in code rather than bot steps.
Read the case studyDocument governance and approval processes were automated on Microsoft 365, combining records management with workflow so documents follow the rules without manual policing.
Read the case studyAn automation CoE is the team and operating model that runs an automation program: pipeline, standards, platform operations, security, support and value reporting.
Centralized suits early programs and regulated environments. Federated suits larger organizations where business units build with central standards. Many start centralized and federate as maturity grows.
Register every agent, test it against real cases, scope its permissions, set thresholds for human approval, trace its decisions and track its cost.
Yes. TechTiera can run the CoE as a managed service, provide a dedicated delivery pod, or coach your own team.
Opportunity discovery, business case, platform selection and a phased roadmap.
Explore Strategy and assessmentAgentic AIAI agents orchestrated with robots, APIs and people, with evaluation and governance.
Explore Agentic automation and AI agentsAutomation service24x7x365 bot and agent monitoring, fixes, upgrades and enhancements.
Explore Managed services and ROCENTERPRISE CLIENTS RELY ON TECHTIERA SERVICES
