RPA, document AI, process mining and AI agents working together, on UiPath, Automation Anywhere, Power Automate, Blue Prism or the platform you already own, with a team that keeps it running after go-live.
Explore how people, AI and automation move work forward together.
See all platforms and servicesBacked by our Intelligent Automation CoE. Explore related platforms and delivery experience.
Intelligent automation combines robotic process automation (RPA), intelligent document processing, process and task mining, conversational AI, AI agents and process orchestration so that both rule-based and judgment-based work can be automated end to end. TechTiera delivers vendor-neutral intelligent automation services on UiPath, Automation Anywhere, Microsoft Power Automate and Copilot Studio, SS&C Blue Prism, Tungsten Automation and other platforms: strategy and discovery, Center of Excellence set-up, bot and agent development, migration and consolidation, and 24x7x365 managed services from its Robotic Operations Center.
Choose a platform, an AI capability or a service for scope, approach and FAQs. Looking for broader AI work? See AI and Agentic AI consulting.
Consulting, build and support on the leading RPA and automation platforms.
Discovery, bot development, governance and 24x7 bot operations on every leading RPA tool.
Explore Robotic process automationUiPathRPA, Maestro orchestration, agents, Document Understanding and Automation Cloud.
Explore UiPathAutomation AnywhereAutomation 360 bots, Agentic Process Automation, AI agents and Document Automation.
Explore Automation AnywhereMicrosoftCloud flows, desktop RPA, Copilot Studio agents, process mining and governance.
Explore Microsoft Power AutomateSS&C Blue PrismDigital workers, upgrades, WorkHQ agentic orchestration and migration options.
Explore SS&C Blue PrismMore platformsPlatform-native RPA in SAP, ServiceNow, Pega, Appian, Nintex, plus open-source.
Explore SAP, ServiceNow and open-source RPADocument AI, process mining, conversational AI and agentic automation.
Classification, extraction and validation for invoices, claims, forms and contracts.
Explore Intelligent document processingProcess intelligenceCelonis, SAP Signavio, UiPath and Power Automate mining to find and prove value.
Explore Process and task miningAI capabilityChat and voice agents on Copilot Studio, Dialogflow, Lex, watsonx and Kore.ai.
Explore Conversational AI and virtual agentsAgentic AIAI agents orchestrated with robots, APIs and people, with evaluation and governance.
Explore Agentic automation and AI agentsThe full automation lifecycle, from strategy to 24x7 bot operations.
Opportunity discovery, business case, platform selection and a phased roadmap.
Explore Strategy and assessmentAutomation serviceOperating model, pipeline, standards, security and agent governance.
Explore CoE and governanceAutomation serviceDesign, build, testing and hypercare for bots, agents and document AI.
Explore Bot and agent developmentAutomation serviceMove, upgrade or consolidate bots across UiPath, AA, Blue Prism and Microsoft.
Explore RPA migration and consolidationAutomation service24x7x365 bot and agent monitoring, fixes, upgrades and enhancements.
Explore Managed services and ROCRelated practices with their own pages.
Data, models, generative AI and custom AI applications beyond process automation.
Visit practice pageGold PartnerTotalAgility, Tungsten RPA, capture and AP automation from our Tungsten practice.
Visit practice pageProcess platformsPega, Appian and Camunda process and case management.
Visit practice pageLow-codeLow-code apps that put a front end on automated processes.
Visit practice pageCaptureHigh-volume scanning and capture feeding document AI.
Visit practice pageService managementAI agents for IT, HR and service desks on ServiceNow and Jira.
Visit practice pageIntegrationAPIs, MuleSoft, Boomi and Workato that replace screen automation.
Visit practice pageCOETechTiera's own center of excellence for automation delivery.
Visit practice pageNo single tool automates a whole process. Each technology does one job well; intelligent automation combines them.
| Technology | What it does | Best for | Watch out for |
|---|---|---|---|
| Robotic process automation (RPA) | Executes rule-based steps in applications, via UI or API | High-volume, stable, structured tasks | Breaks on unstructured inputs and judgment |
| Intelligent document processing (IDP) | Classifies documents and extracts validated data | Invoices, claims, forms, contracts | Needs review for low-confidence fields |
| Process and task mining | Shows how processes and tasks actually run | Finding and proving automation value | Does not automate by itself |
| Conversational AI | Understands requests in chat or voice | Self-service for employees and customers | Needs actions behind it to resolve requests |
| AI agents | Reasons over context and chooses actions | Exceptions, triage, unstructured decisions | Needs evaluation, guardrails and cost control |
| Orchestration and BPM | Coordinates people, agents, robots and APIs over time | Long-running, multi-party processes | Adds value only when steps are well designed |
Step by step, on a shared platform and operating model, adding AI where rules run out.
In June 2025 Gartner predicted that more than 40% of agentic AI projects will be cancelled by the end of 2027 because of escalating costs, unclear business value or inadequate risk controls, and warned about "agent washing" of existing chatbots and RPA. At the same time, UiPath, Automation Anywhere, SS&C Blue Prism and Microsoft have all shipped agent orchestration in 2026. The opportunity is real; the discipline is what decides who gets value.
Our approach: narrow agent jobs, deterministic steps left to robots and APIs, evaluation sets built from real cases, human approval for high-impact decisions, and cost tracked per case. Agentic automation and AI agents · AI and Agentic AI consulting
| Function | Typical automations | Main technologies |
|---|---|---|
| Finance and accounting | Invoice-to-pay, reconciliations, close tasks, vendor master, collections | IDP, RPA, agents for exceptions |
| Insurance and claims | FNOL intake, claims triage, policy changes, underwriting data | IDP, agents, orchestration |
| Healthcare | Eligibility checks, prior authorization, referrals, revenue cycle | RPA, IDP, conversational AI |
| Human resources | Onboarding, data changes, payroll inputs, policy questions | RPA, virtual agents |
| IT operations | User provisioning, access requests, service desk fulfilment, reporting | RPA, ESM agents, IT automation |
| Customer service | Order and claim status, account updates, email triage | Conversational AI, agents, RPA |
| Supply chain and logistics | Order entry, shipment tracking, carrier portals, bills of lading | RPA, IDP, integration |
Because TechTiera works across platforms, recommendations follow your requirements. A starting point:
| If you are | Start with | Why |
|---|---|---|
| Large unattended estate across many applications, moving to agents | UiPath | Broad platform with Maestro orchestration and agents |
| Cloud-first program wanting prebuilt agentic solutions | Automation Anywhere | Agentic Process Automation and packaged solutions |
| Mostly Microsoft 365, Dynamics and citizen makers | Microsoft Power Automate and Copilot Studio | Included licensing, Copilot Studio agents |
| Regulated enterprise with a mature digital workforce | SS&C Blue Prism | Central governance, WorkHQ for agents |
| Automation mostly inside SAP or ServiceNow, or a developer-led team | SAP, ServiceNow, Pega, Appian and Open-Source RPA | Platform-native or code-first RPA |
| Not sure which platform fits | Automation Strategy, Discovery and Assessment | Vendor-neutral, scenario-based selection |
| Capability | TechTiera | Typical partner |
|---|---|---|
| Platforms | 15+ RPA, document AI, mining and agent platforms | One or two vendors |
| Starting point | Process and task mining with a scored pipeline | Workshops and a vendor demo |
| Build quality | API-first, shared libraries, logging, runbooks | Recorded bots that break on change |
| AI agents | Narrow use cases, evaluation sets, thresholds, cost per case | Agents launched as a pilot feature |
| Documents | Gold Partner Tungsten practice plus ABBYY, UiPath and cloud IDP | Basic OCR |
| After go-live | 24x7x365 Robotic Operations Center with value reporting | Project ends at go-live |
UiPath, Automation Anywhere, Power Automate, SS&C Blue Prism, Tungsten Automation, SAP, ServiceNow and open-source, so the tool fits the process, not the other way round.
Trusted RPA services provider to 50 of the Fortune 1000, with a dedicated Intelligent Automation practice and center of excellence.
A Tungsten Automation Gold Partner practice with 100+ engagements, plus ABBYY, UiPath and cloud document AI.
Narrow use cases, evaluation sets, scoped permissions and cost tracking, so agents make it to production.
API-first design, shared libraries, logging and runbooks that keep maintenance costs down.
A Robotic Operations Center that monitors and fixes bots and agents around the clock, with onsite, offshore or remote delivery.
Excerpts from published client work across banking, insurance, manufacturing, logistics and market intelligence.
A centralized RPA platform on Tungsten Automation (formerly Kofax Kapow) now runs report generation, financial validation, file handling and web data collection for the bank, with reusable components, central scheduling and exception handling. TechTiera owned it end to end, from architecture to ongoing managed services.
Read the case studyFor a bank operating in 8+ countries, TechTiera automated FX trade settlement capture on TotalAgility: scanned and emailed trade documents are classified and extracted with Kofax Transformation, validated and passed to internal trade and settlement systems.
Read the case studyFor a US bottled water company, bots query orders, book delivery appointments on a web portal, capture confirmation numbers and update the mainframe and Excel logs, then email a status report. An estimated 100+ hours a month are saved.
Read the case studyIntelligent document processing on TotalAgility classifies and extracts data from lenders mortgage insurance application packs, so underwriting teams start from structured data instead of paper.
Read the case studyFor a shipper handling thousands of export shipments a day, TechTiera assessed bill of lading issuance, customs filing, arrival notices and customer communications, then designed RPA integrated with EDI transactions and customs workflows.
Read the case studyAn Appian-based accounts payable workflow brings invoice intake, approvals and exception handling into one tracked process for an automotive OEM supplier.
Read the case studyTungsten RPA, Java services and SQL Server automate the full lifecycle of sourcing intelligence, from extraction and downloads through validation, transformation and storage, with heavy logic kept in code rather than bot steps.
Read the case studyReusable crawlers and domain-specific robots continuously collect, validate and consolidate public corporate and shareholder data, including N-PX proxy voting filings, cutting manual research effort.
Read the case studyA self-service request and cloud automation service now builds each capital project's Microsoft 365 site with the right structure and permissions as soon as it is approved, with a full record of every request.
Read the case studyOnsite, offshore or remote delivery for clients worldwide. See also TechTiera engagement models.
Defined scope and price per automation or wave, from design to hypercare.
Flexible capacity for discovery, proofs of concept and evolving requirements.
A named automation pod working as an extension of your CoE.
SLA-backed bot and agent operations, upgrades and enhancements on monthly terms.
Intelligent automation combines RPA with AI technologies such as document processing, conversational AI, process mining and AI agents, plus orchestration, so that end-to-end processes, including unstructured and judgment-based steps, can be automated.
RPA automates rule-based tasks by mimicking user actions. Intelligent automation adds AI to read documents, understand language, make decisions and orchestrate work across people, agents and robots.
Agentic automation adds AI agents that reason and choose actions inside business processes. Agents handle judgment; robots and APIs execute deterministic steps; people approve high-risk decisions.
No. Agents need reliable ways to act in applications, and RPA and APIs provide them. Leading platforms now orchestrate agents and robots together, and Gartner still evaluates RPA in a dedicated Magic Quadrant.
It depends on your applications, scale and skills. UiPath, Automation Anywhere, Power Automate and SS&C Blue Prism each lead in different scenarios. TechTiera compares them on your processes.
High-volume, rule-based processes with digital inputs and stable systems, such as invoice processing, reconciliations, onboarding and claims intake. Process mining helps confirm the best candidates.
A first automation typically takes four to eight weeks from design to production. Later ones are faster because they reuse components.
Gartner predicts over 40% of agentic AI projects will be cancelled by the end of 2027 because of escalating costs, unclear business value or inadequate risk controls. Narrow scope, evaluation and governance reduce the risk.
An automation CoE is the team and operating model that owns the automation pipeline, standards, platforms, security, support and value reporting.
Yes. TechTiera's Robotic Operations Center monitors and supports bots and AI agents 24x7x365 across UiPath, Automation Anywhere, Power Automate, SS&C Blue Prism, Tungsten Automation and other platforms.
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